Shanshan Shi
Glenunga,SA
Summary
10Years of experience in fast food industry store management, face to face customer service and small business management, ready to embark the next step in the leadership career with a large retail company.
Available to start immediately and committed to work flexible rotating rosters, including weekends and public holidays.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager and Owner
Wendy's Milk Bar
08.2013 - 08.2023
- Led customer service training and adhered to food safety regulations, upholding high cleaning standards and compliance
- Built and lead high-performing small team (always keep 4-5 staffs) for efficient customer service in fast-paced environment
- Demonstrated leadership in day-to-day operations, driving sales
- Manage stock, keeping eye on inventory and minimizing losses
- Coordinate and merchandise monthly promotions as part of enhancing company's reputation.
- Responsible approach to store equipment checking and report repair to ensure store runs smoothly.
Education
Bachelor's Degree - Broadcasting and News
YangZhou University
CHINA06.2009
Skills
- Effective and professional face to face customer service including cashiering in fast-pace environment
- Recruit and lead small team of 4-5 staffs, providing comprehensive training and ongoing coaching, utilize communication skills to inspire and motivate teammates, fostering positive work environment focused on delivering exceptional customer service and delighting customers
- Roster small team in line with store trading profile
- Ability to onboard team members
- Store visual merchandising and local marketing
- Work independently or work in team
- Basic acknowledge of fast-food industry and WHS
- Wealthy of experience in beverage preparation and crafting
Certification
*Australia driving license
*Willingness to pursue related certifications in the future as needed.
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Store Manager and Owner
Wendy's Milk Bar
08.2013 - 08.2023
Bachelor's Degree - Broadcasting and News
YangZhou University
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