Shant Ashjian
Newstead,QLD
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales with strong problem-solving and customer service skills, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits also providing the highest level of service to customers and creating pleasant work environment for staff.
A real passion for food and drink with a focus on customer satisfaction.
Overview
19
19
years of professional experience
Work History
Food and Beverage Director
Mecca Bah Restaurant
12.2022 - Current
- Enhanced customer satisfaction by implementing innovative food and beverage menus tailored to client preferences.
- Boosted overall revenue by 50% while streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
- Developed strong vendor relationships, resulting in cost savings on food and beverage purchases without sacrificing quality.
- Maximized profitability with strategic menu pricing and comprehensive inventory management systems. COG's totaling 28% Kitchen and Bar combined
- Collaborated with executive chefs to create seasonal menus, incorporating trends while maintaining brand consistency.
- Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
- Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
- Improved operational efficiency by implementing technology solutions for reservations, order management, and payment processing.
Restaurant Owner
Americana Diner
10.2020 - 11.2022
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Cultivated positive dining atmosphere by maintaining a clean and inviting establishment.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Established strong vendor relationships for consistent sourcing of fresh ingredients at competitive prices.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Mentored and developed staff members, nurturing an environment that promoted professional growth within the team.
- Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
- Supervised daily activities of restaurant and over 20 employees on a rotating roster.
Director of Operations
Family Owned Business Pty Ltd
01.2016 - 11.2019
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Coaching Intern
Sydney Kings
04.2014 - 12.2015
- Enhanced coaching techniques by attending professional development workshops and integrating new strategies into practice sessions.
- Developed athletes'' skills by implementing customized training plans tailored to individual strengths and weaknesses.
- Built strong relationships with athletes, fostering a supportive environment conducive to personal growth and athletic success.
- Collaborated with coaching staff to evaluate player performance and adjust training programs accordingly for optimal results.
Account Manager
British American Tobacco
11.2012 - 03.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Business Development Manager
Pre Paid Services - Optus
03.2010 - 11.2011
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
Assistant Store Manager
Telstra Retail Pty Ltd
03.2008 - 03.2010
- Top Sales rep for a consecutive 5 months in 2 stores,
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Customer Service Representative
Salesforce
08.2005 - 03.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Inbound Call Center Representative
Telstra retail
01.2006 - 05.2007
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Streamlined call center operations by implementing efficient processes and procedures.
Retail Sales Associate
Myer
10.2004 - 08.2006
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Cold Caller
Sydney Morning Herald
08.2005 - 01.2006
- Temporary assistant team leader
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Enhanced customer relations through attentive listening and promptly addressing inquiries during calls.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
Education
Skills
- Catering Coordination
- Bar Management
- Menu development
- Labor Management
- Food and Beverage Operations
- Hospitality Management
- Cost Control
- Staff Leadership
- Quality Assurance
- Waste Reduction
- Strategic Planning
- Performance Improvement
Accomplishments
- International FIBA Coaching License.
Membership
- NSW basketball Referees association
- National Basketball Score Table Official
- Nationally Accredited Basketball Coach
Attributes Abilities Skills
- Ability to work independently as well as in a team
- Capacity to co-ordinate tasks and work to deadlines
- Natural ability to solve problems
- Interpersonal skills
- Very good knowledge in computing and Microsoft programs
- Customer Service Driven
- Ability to lead and follow
- Ability to Multiskill across areas of knowledge
Awards & Achievements
- Self Leadership program constructed by The PTD Group
- Highest school award in the Australian Schools Science Competition 2001
- Distinctions in the Australian Schools Computing Competition 2002
- High Distinctions in the Australian Schools Computing Competition 2003
- Top Sales rep for a consecutive 5 months in 2 stores
- Basketball National Score Bench Official for Competitions (Currently working on international badge)
- Women’s National Basketball League Games Commissioner (representative on behalf of national governing body Basketball Australia)
References
References will be supplied on request
Languages
Armenian
Native or Bilingual
English
Native or Bilingual
Timeline
Food and Beverage Director
Mecca Bah Restaurant
12.2022 - Current
Restaurant Owner
Americana Diner
10.2020 - 11.2022
Director of Operations
Family Owned Business Pty Ltd
01.2016 - 11.2019
Coaching Intern
Sydney Kings
04.2014 - 12.2015
Account Manager
British American Tobacco
11.2012 - 03.2014
Business Development Manager
Pre Paid Services - Optus
03.2010 - 11.2011
Assistant Store Manager
Telstra Retail Pty Ltd
03.2008 - 03.2010
Inbound Call Center Representative
Telstra retail
01.2006 - 05.2007
Customer Service Representative
Salesforce
08.2005 - 03.2008
Cold Caller
Sydney Morning Herald
08.2005 - 01.2006
Retail Sales Associate
Myer
10.2004 - 08.2006
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