Shantai Cora
Brisbane
Summary
Experienced in customer service operations, excelling at ensuring smooth and efficient interactions. Strong communication skills to effectively resolve client concerns and build rapport. Track record speaks for itself, consistently meeting customer needs through effective problem-solving and meticulous attention to detail.
Overview
202
202
years of professional experience
1
1
Certification
Work History
Receptionist
Parkinson Aquatic Centre
- 11.202
- Customer Service
- Process orders and transactions
- Processing payments and maintaining accurate records
- Assist with membership enquiries
- Greeting and checking in members and guests
- Answering telephone enquiries
Barista
Parkinson Aquatic Centre
- Informing customers on available drinks
- Operating brewing and grinding equipment
- Preparing drinks
- Determining coffee preferences
- Collecting payments
Lifeguard
Parkinson Aquatic Centre
- Set up and pack away swimming lesson equipment
- Warn swimmers of improper activities or danger
- Enforces pool regulations and water safety policies
- Pool test
Daycare Assistant
Parkinson Aquatic Centre
- Responsible for 5-12 kids on average, between the ages of6 months -10 years old
- Provided toys, games, and movies
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Education
High School Diploma -
Sunnybank State High School
Sunnybank, QLD11.2024
Skills
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Developed and maintained courteous and effective working relationships
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service
- Meet, greet, and encouraged feedback from customers and used feedback to implement positive changes within the community
- Served customers well with an appropriate tone and attitude
Certification
- Certificate 3 in Business (In progress)
- Certificate 2 in Hospitality
- Certificate 2 in Engineering
- Blue Card
- First Aide
- Cardiopulmonary Resuscitation
- Responsible Service of Alcohol (RSA)
Timeline
Lifeguard
Parkinson Aquatic Centre
High School Diploma -
Sunnybank State High School
- Certificate 3 in Business (In progress)
- Certificate 2 in Hospitality
- Certificate 2 in Engineering
- Blue Card
- First Aide
- Cardiopulmonary Resuscitation
- Responsible Service of Alcohol (RSA)
Receptionist
Parkinson Aquatic Centre
- 11.202
Barista
Parkinson Aquatic Centre
Daycare Assistant
Parkinson Aquatic Centre
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