Shanta Kumar Shrestha
Glenroy
Summary
Versatile and achievement-oriented professional with a robust background in operational efficiency and customer satisfaction, notably at Meadow Inn Hotel. Excelled in problem-solving and active listening, enhancing service quality and compliance. Demonstrated exceptional multitasking and safety management skills, leading to significant improvements in workplace practices and client experiences.
Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care. I am seeking a job as Disability support worker to switch my career, that I am keen for.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Gaming Supervisor
Meadow Inn Hotel
04.2023 - Current
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Collaborated with management to develop policies and procedures that improved operational efficiency and minimized risk exposure.
- Ensuring the gaming room is presented and operating smoothly
- Assisting the bistro when needed
- Paying out winnings
- Opening secure areas of gaming machines
- Removing people from the gaming area if they are behaving in an offensive, abusive, or disorderly manner
- Ensuring the correct practices and procedures are maintained in all operations
- Assisting with regulatory and licensing compliance
- Managing a number of teams and supervisors who all contribute to the service
- Communicating any issues to the relevant manager(s)
Taxi Driver/Owner
131008
06.2018 - 03.2023
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Up-to-date with changes in traffic legislation and knowledge of the local area
- Maintained the quality of the vehicle and making sure it is fit to travel on the road at all times.
Cook
Pakington Pantry
02.2014 - 12.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Professional Commercial Cleaner
Cleaning Contractors
05.2013 - 02.2014
- Showcased attention to detail while polishing fixtures, sanitizing high-touch points, and maintaining overall presentation standards in all serviced locations.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services for commercial spaces.
- Optimized resource utilization through strategic planning and careful allocation of tools, equipment, and personnel.
- Boosted efficiency through the use of advanced equipment and industry best practices in commercial cleaning.
- The safe chemical use of chemicals and infection control principles
Kitchen Hand
Thousand Blessing Cafe
03.2013 - 02.2014
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Factory Worker
TEK Foods
12.2009 - 01.2013
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Performed quality checks on finished products to identify and address discrepancies.
- Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.
- Inspected materials before assembly to verify compliance of quality control standards.
- Contributed to reducing waste by implementing sustainable practices such as recycling or reusing materials when possible.
Education
Bachelor of Accounting -
Tribhuwan University
Kathmandu, Nepal01-2007
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Relationship building
- Documentation skills
- Documentation and reporting
- Incident reports
- Client confidentiality
- Disability services
- Health and safety
- Individual support plans
- Household chores
- Creative thinking
- Transportation assistance
- Social skills development
- Safety management
- English fluency
- Active listening
- Verbal and written communication
- First aid and CPR
- Critical thinking
- Decision-making
Certification
Certificate in Individual Support (Aging and Disability)
Languages
English
Full Professional
Nepali
Full Professional
Timeline
Gaming Supervisor
Meadow Inn Hotel
04.2023 - Current
Taxi Driver/Owner
131008
06.2018 - 03.2023
Cook
Pakington Pantry
02.2014 - 12.2017
Professional Commercial Cleaner
Cleaning Contractors
05.2013 - 02.2014
Kitchen Hand
Thousand Blessing Cafe
03.2013 - 02.2014
Factory Worker
TEK Foods
12.2009 - 01.2013
Bachelor of Accounting -
Tribhuwan University
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