Shantan Sood
Logan Reserve,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Service
TABACCO SHOP
JINDALEE , QLD
09.2023 - Current
- Provided customer service at the front desk.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Provided quality customer service while interacting with clients.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
Administrative Assistant
Canberra Sleep clinic
Deakin , ACT
01.2021 - 08.2023
- Processed financial documents, contracts, expense reports and invoices.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Answered a Minimum of 90-100 phone calls each day and emails to provide information, resulting in effective business correspondence.
- Processed daily reconciliation and rectified errors on daily Basis.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Recruited, interviewed and selected employees to fill vacant roles.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supported onboarding of new employees by hosting orientation sessions.
Customer Care Representative
Ozsale
Paramatta , NSW
10.2019 - 11.2020
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Provided accurate, valid, and complete information to customers.
- Answered customer inquiries over the phone and via email.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Delivered customer support to high call load each shift.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Banker
ICICI Bank
Chandigarh , Chandigarh
05.2017 - 08.2019
- Assisted customers by answering banking questions and recommending solutions.
- Helped customers understand and use mobile applications and online banking.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Advised customers on bank products, services and financial planning options.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
Master of Science - Information Technology
Victoria University
Sydney, NSW03.2020
MBA - Human Resources
Shoolini University
India05.2017
BBA - Human Resources
Amity University
Noida, India03.2015
Skills
- Accounts Payable and Receivable
- Excellent Written and verbal communication Skills
- Reporting Skills
- Budget Management
- Extensive Knowledge of Microsoft Office Suite
- Maintain secure register Documents
- Proven and reliable Attitude
- Exceptional attention to detail
- Well Presented
- Cash Handling
- Customer Service
- Data Entry
- Teamwork and Collaboration
- Currency and coin counter
- Self Motivation
Languages
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Customer Service
TABACCO SHOP
09.2023 - Current
Administrative Assistant
Canberra Sleep clinic
01.2021 - 08.2023
Customer Care Representative
Ozsale
10.2019 - 11.2020
Banker
ICICI Bank
05.2017 - 08.2019
Master of Science - Information Technology
Victoria University
MBA - Human Resources
Shoolini University
BBA - Human Resources
Amity University
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