Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantanu Jawanjal

Adelaide,SA

Summary

Proven track record in enhancing customer service outcomes and operational efficiency at Sigma Peripherals. Excelled in client relations and process optimization, boosting team performance through strategic feedback and leveraging expertise in POS systems and consultative sales. Demonstrated exceptional data entry and interpersonal skills, achieving significant improvements in customer satisfaction and service delivery. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Sigma Peripherals
01.2021 - 12.2021
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded proactively and positively to rapid change.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Cashier

Falahar
01.2019 - 12.2019
  • Utilized POS system to handle customer cash and credit card transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.

Customer Service Officer

D-Mart
05.2018 - 12.2018
  • Completed data entry to record call notes, suggestions and questions.
  • Responded to customer requests for products, services, and company information.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.

Education

Master of Science - Artificial Intelligence And Machine Learning

The University Of Adelaide
Adelaide, SA
05.2026

Bachelor of Technology - Information Technology

Vishwakarma Institute Of Information Technology
Pune, India
05.2022

Skills

  • Data Collection
  • Call Management
  • Data Entry
  • Scheduling
  • Consultative Sales
  • Paperwork Processing
  • Clerical Support
  • Client Relations
  • Report Transcription
  • Microsoft Excel
  • Account Management
  • Documentation
  • Payment Processing
  • Research
  • Record preparation
  • Receiving support
  • Complaint Handling
  • Stock management
  • Process Optimization
  • Staff Training
  • POS systems expert
  • Store maintenance
  • Product and service solutions

Timeline

Customer Service Representative

Sigma Peripherals
01.2021 - 12.2021

Customer Service Cashier

Falahar
01.2019 - 12.2019

Customer Service Officer

D-Mart
05.2018 - 12.2018

Master of Science - Artificial Intelligence And Machine Learning

The University Of Adelaide

Bachelor of Technology - Information Technology

Vishwakarma Institute Of Information Technology
Shantanu Jawanjal