Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shantanu Sidharth

Flight Attendant
Doha,Qatar

Summary

I Am a committed, friendly and hardworking Customer Service provider with a passion for providing excellent customer service at all times. In my current role, I have resolved numbers of issues, always having the needs of the customers and the reputation of the organization at heart. I have dealt with customers’ enquiries and complaints face-to-face, over the phone and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organization that I work for.

Overview

13
13
Certifications
4
4
years of post-secondary education
7
7
years of professional experience

Work History

Flight Attendant

Qatar Airways
Doha , Doha
2015.01 - Current
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance. Participates in pre-flight briefings to discuss flight details, weather, and service plans. Performs pre-flight safety checks. Prepares aircraft between flights, ensuring cabin areas meet cleanliness standards. Ensures food, beverages, and other supplies are on board and sufficiently stocked. Greets passengers, assists with prompt location of seat assignments, and ensures all carry-on luggage and personal items are properly stowed in overhead or under-seat storage. Provides instruction on safety/emergency procedures; demonstrates proper use of seat belts, oxygen masks, and flotation devices. Delivers in-flight food and beverage services, collecting payment as required. Answers passenger questions about flight information (time, service, aircraft details, weather, delays, etc.) Responds to any in-flight emergencies by providing necessary assistance to passengers including administering emergency first aid and completing reports on any injuries or incidents. Assists passengers with safe and efficient exit of the aircraft. Prepares flight reports. Maintains current awareness and knowledge of established airline safety and security guidelines. Performs other related duties as assigned.

Education

Bachelor in Hotel Management - Hotel Management

B.I.T Mesra
Ranchi
2010.05 - 2014.04

MBA -

Chandigarh University
Chandigarh
2021.09 - Current

Skills

    Business travelers

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Certification

Airside Safety Awareness Training

Timeline

MBA -

Chandigarh University
2021.09 - Current

Environmental Sustainability Awareness

2021-07

Hazard Awareness and Reporting

2021-04

Fraud Risk Awareness

2021-02

Data Protection and Privacy Awareness

2021-01

Airside Safety Awareness Training

2020-11

Cybersecurity Awareness

2020-11

Dangerous Goods Category 11

2020-11

General Security Awareness Training

2020-11

Safety Management System

2020-11

Fire Safety Awareness in Acomodation

2020-07

Handling customers with disabilities

2020-07

Office and Information Security Awareness

2020-05

Handling Bomb Threat Calls

2020-02

Flight Attendant

Qatar Airways
2015.01 - Current

Bachelor in Hotel Management - Hotel Management

B.I.T Mesra
2010.05 - 2014.04
Shantanu SidharthFlight Attendant