Shantanu Sidharth
Flight Attendant
Doha,Qatar
Summary
I Am a committed, friendly and hardworking Customer Service provider with a passion for providing excellent customer service at all times. In my current role, I have resolved numbers of issues, always having the needs of the customers and the reputation of the organization at heart. I have dealt with customers’ enquiries and complaints face-to-face, over the phone and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organization that I work for.
Overview
13
13
Certifications
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Flight Attendant
Qatar Airways
Doha, Doha
01.2015 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance. Participates in pre-flight briefings to discuss flight details, weather, and service plans. Performs pre-flight safety checks. Prepares aircraft between flights, ensuring cabin areas meet cleanliness standards. Ensures food, beverages, and other supplies are on board and sufficiently stocked. Greets passengers, assists with prompt location of seat assignments, and ensures all carry-on luggage and personal items are properly stowed in overhead or under-seat storage. Provides instruction on safety/emergency procedures; demonstrates proper use of seat belts, oxygen masks, and flotation devices. Delivers in-flight food and beverage services, collecting payment as required. Answers passenger questions about flight information (time, service, aircraft details, weather, delays, etc.) Responds to any in-flight emergencies by providing necessary assistance to passengers including administering emergency first aid and completing reports on any injuries or incidents. Assists passengers with safe and efficient exit of the aircraft. Prepares flight reports. Maintains current awareness and knowledge of established airline safety and security guidelines. Performs other related duties as assigned.
Education
Bachelor in Hotel Management - Hotel Management
B.I.T Mesra
Ranchi 05.2010 - 04.2014
MBA -
Chandigarh University
Chandigarh 09.2021 - Current
Skills
Business travelers
Certification
Airside Safety Awareness Training
Timeline
MBA -
Chandigarh University
09.2021 - Current
Environmental Sustainability Awareness
07-2021
Hazard Awareness and Reporting
04-2021
Fraud Risk Awareness
02-2021
Data Protection and Privacy Awareness
01-2021
Airside Safety Awareness Training
11-2020
Cybersecurity Awareness
11-2020
Dangerous Goods Category 11
11-2020
General Security Awareness Training
11-2020
Safety Management System
11-2020
Fire Safety Awareness in Acomodation
07-2020
Handling customers with disabilities
07-2020
Office and Information Security Awareness
05-2020
Handling Bomb Threat Calls
02-2020
Flight Attendant
Qatar Airways
01.2015 - Current
Bachelor in Hotel Management - Hotel Management
B.I.T Mesra
05.2010 - 04.2014
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