Shantel Battes
Fernvale,Q
Summary
Versatile Payroll Officer proficient in handling payroll needs for more than 1200 hourly and salaried employees. Successful at analysing and fixing issues, processing checks and implementing efficient payroll procedures. Pursuing a new professional challenge and offering 10+ years of experience in the field.
Overview
20
20
years of professional experience
Work History
Payroll Officer
Penske Pty Ltd
Wacol, QLD
09.2021 - Current
- Full accountability for the end to end processing of the weekly Penske Australia payroll (600+ employees) and assisting with monthly pays and New Zealand pay runs.
- Data entry and system maintenance for all payroll actions, Chris21 and Kronos.
- Maintained up-to-date knowledge of applicable employment laws including those pertaining to wages and overtime rules.
- Reviewed payroll reports to ensure accuracy of payroll and amend/update where necessary.
- Developed procedures that improved efficiency in the payroll department.
- Trained new employees on company timekeeping systems.
- Assist with end of month processes, payroll tax, superannuation etc.
- Set up new employees in the payroll system ensuring all paperwork was completed accurately.
- Responded to employee inquiries regarding payroll and timekeeping in a timely manner.
Payroll Consultant
Flight Centre Travel Group
01.2018 - 08.2021
- Assisting with the payroll for 4000+ employees
- Weekly, Monthly & Fortnightly processing and processes
- Processing 30+ new starters weekly
- Updating and maintaining pay records
- Taking and responding to pay queries
- Payroll administration and filing
- Entering and managing leave requests
- Looking after 2 email inboxes in excess of 300+ emails each
- Calculation and processing of leave entitlements, long service leave, redundancy and termination pay outs.
Payroll Officer
Lindsay Australia Limited
01.2013 - 01.2018
- End to end payroll for 1000+ employees
- Updating and maintaining pay records
- Taking and responding to pay queries
- Payroll administration and filing
- Entering and managing leave requests
- Interpreting awards/agreements and contracts in relation to overtime, shift, allowances etc
- Entering and checking a high volume of employees with manual timesheets
- Processing high volume of new starters and terminations
- Checking time and attendance systems
- Calculation and processing of leave entitlements, long service leave, redundancy and termination pay outs.
Office/Customer Service
Trumps Pty Ltd
01.2011 - 01.2013
- Operate a cash register for cash, cheque and eftpos transactions
- Stock and replenish merchandise according to store merchandising layouts
- Complete all point of sale opening and closing procedures, including counting the contents of the cash register
- Handle all customer relations issues in a gracious manner and in accordance with company policies
- Follow up with customers each week to verify that they were satisfied with purchases
- Resolve all customer complaints in a professional manner while prioritizing customer satisfaction
- Answer customer telephone calls promptly and in an appropriate manner
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Childcare Assistant
Bush Kidz Daycare
01.2009 - 01.2010
- Communicated regularly with parents about daily activities and behaviors
- Offered parents detailed daily reports that outlined their child’s day
- Identified early warning signs of emotional and developmental problems in children
- Promoted good behavior by using the positive reinforcement method
- Addressed behavioral and learning issues with parents and daycare management staff
- Engaged with children individually to meet their emotional and physical needs
- Sparked imagination by helping children discover new things each day.
Cashier/Supervisor
Cornett’s Supa Iga
01.2004 - 01.2009
- Greeted customers and ascertained customers' needs
- Answered questions regarding the store and its merchandise
- Helped customers with questions, problems and complaints in person and via telephone
- Trained and served as a peer coach for new sales associates
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Communicated clear expectations and goals to each team member
- Assisted Customer Service Manager with staff rostering.
Education
Year 12 -
Woodcrest State College
QLD11-2008
Skills
- Strong data entry and accuracy
- Ability to work solo and a member of a team
- Ability to work to tight deadlines
- Enthusiastic approach to work
- Strong analytical skills and attention to detail
- Superior customer service skills
- High degree of professionalism and discretion
- Timecard Management
- Strong organisational and time management skills
- Ability to prioritise tasks effectively
- Computer and software proficiency
- Ability to continuously learn
Technology Snapshot
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- Internet
- Micropay Meridian
- Connx
- Kronos
- Ascender
- Chris21
Referee Statement
Shantel will be an asset to any company that employs her
- Jane Hunter
Supa IGA Manager
Personal Traits
- Organizer and Systematiser- bringing calmness and order to the office
- Relationship Builder –continually linking with others to ensure integration and collaboration
- Diligent and determined - never leaving a stone unturned and constantly striving for improvement
- Fast and Resilient – overcoming roadblocks through new solutions and fresh approaches
References
References available upon request.
Timeline
Payroll Officer
Penske Pty Ltd
09.2021 - Current
Payroll Consultant
Flight Centre Travel Group
01.2018 - 08.2021
Payroll Officer
Lindsay Australia Limited
01.2013 - 01.2018
Office/Customer Service
Trumps Pty Ltd
01.2011 - 01.2013
Childcare Assistant
Bush Kidz Daycare
01.2009 - 01.2010
Cashier/Supervisor
Cornett’s Supa Iga
01.2004 - 01.2009
Year 12 -
Woodcrest State College
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