Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shantel McDonald

38 Felstead Cct Thurgoona ,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality customer service and working with a fun happy team to contribute to company success.


Overview

19
19
years of professional experience

Work History

Customer Service Representative

Myer
03.2014 - Current
  • Customer service representative Cosmetic's & Emporium.
  • Active team member giving advice and consultation on skin care needs, fragrances and gifts.
  • Represent and advocate for Myer to generate customer loyalty.
  • Actively listened to customers, recommending the right products for their concern courteously and professionally.
  • Answering phone enquiries
  • Product merchandising
  • Managed Elizabeth Arden counter. Work towards and maintained monthly targets, consult and advise on the right skincare and make up concerns to clients.

Customer Service Assistant

Cue And Veronika Maine Myer
10.2012 - 11.2014
  • Selling high end fashion
  • Built strong relationships with customers by providing friendly and personable service.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Operated cash registers, receiving and processing both cash and card payments.
  • Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
  • Achieve monthly targets.

Owner/Operator

Thurgoona Bakery And Aroma's Cafe
07.2004 - 09.2012
  • Managed day-to-day business operations to both business.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures
  • Developed and maintained exceptional customer service standards to my team of 15 staff.
  • Account keeping, payroll and rostering.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Daily production sheets for bakers
  • Customer orders
  • Constantly maintained high level of cleanliness, organization, storage and sanitation of food


Education

Small Business Administration And Management

Albury Tafe
2000

Albury High School
Albury, NSW
1993

Skills

I have excellent interpersonal skills

I'm friendly and down to earth

I am caring compassionate and show empathy

I really enjoy working within a team environment

I can work autonomously on a given task

POS experience and Eftpos

Excellent time management skills

Willing to learn new skills to better myself and grow as a person

Timeline

Customer Service Representative

Myer
03.2014 - Current

Customer Service Assistant

Cue And Veronika Maine Myer
10.2012 - 11.2014

Owner/Operator

Thurgoona Bakery And Aroma's Cafe
07.2004 - 09.2012

Small Business Administration And Management

Albury Tafe

Albury High School

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Shantel McDonald