Shantel Rogers

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with other agencies, community-based organisations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Participated in community events to promote services and engage with public.
• Monitored program performance and outcomes for successful delivery of services.
• Collaborated with community members to develop and implement service initiatives.
• Researched best practices and developed strategies to improve program outcomes.
• Advocated for social and community service programs to increase awareness and funding.
• Implemented strategies to increase public awareness of social and community service programs.
• Conducted outreach activities to engage local stakeholders in programs.
• Work collaboratively with the relevant Employment & Training teams to provide high quality case work, ensure all relevant information meets compliance requirements and is entered accurately,
• Work with the CDP Compliance team in a Continuous Quality Improvement cycle to ensure case management practice is aligned with the contractual obligations,
• Develop effective and positive relationships with all stakeholders to support achieving CDP outcomes,
• Organise appropriate interventions and strategies to help job seekers find and maintain employment, utilising support services where necessary,
• Achieve KPIs linked to placing job seekers into sustainable employment,
• Maintain and build upon knowledge of job opportunities, support services and indigenous cultural support services and training opportunities.
• Sound organisational skills including attention to detail, and the ability to work autonomously with limited supervision as well as participate in a team environment,
• Excellent communication (written and oral) and interpersonal skills,
• Experience working with the ESCN system,
• Previous experience in customer service, recruitment, employment services or related human services,
• Ability to work within a compliance framework and achieve results in a timely fashion,
• Developing high quality relationships with people from different linguistic and cultural backgrounds.
• Empathy and understanding of issues and challenges faced by staff and job seekers in remote communities,
• Resilience, cheerfulness and a willing can-do attitude

• Documented progress, regress, and activities; entered information in a computerized database using industry-specific software
• Daily tasks included assisting with personal hygiene, feeding, dressing, turning positions and emotional support
• Followed care and medical plan precisely
• Upheld all safety practices and respected home regulations
• Provided transportation for special outings and supermarket and shopping trips
• Assisted in scheduling and overseeing resident’s activity schedules which consisted in doctor appointments, physical activity routines, medication intake, activities, and family visits
• Assisting in medication management or attending medical appointments. Please make sure you have provided clear instructions to enable the Support Worker to undertake this work safely
• experience with Peg/ modified diet
• experience in manual handlining floor/ ceiling hoist
• experience indwelling catheters external catheters short-term catheters and stoma.

• Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
• Managed and led activities promoting growth in mental, emotional, and educational areas.
• Assisted in identifying and reducing barriers to youth engagement and development.
• Provided key emotional support to special needs youth.
• Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
• Encouraged youth clients to develop own activities and leadership skills through group discussions.
• Supervised youth in residential and community-based programs to minimize risks and offer support.
• Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
• Supported and mentored students in developing skills to become successful in community.
• Developed and implemented range of lessons and resources to motivate young people.
• Contributed to development of individualized plans to support youth goal achievement.
• Collaborated with parents, teachers and professionals to drive youth program outcomes.
• Completed necessary reports and documentation to maintain thorough, accurate case records.
• Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
• Facilitated youth development and leadership programs for young people from diverse backgrounds.
• Facilitated outreach activities to build community awareness.
• Developed and maintained relationships with community organizations and agencies.
• Developed and maintained accurate records of programs and services.
• Assisted in conducting needs assessments to identify key areas of service needs.
• Improved clients' coping with routine life activities such as food budgeting and rental payments.
• Cultivated and maintained relationships with community members to facilitate outreach activities.
• Developed and implemented programs to engage and empower underserved populations.
• Monitored progress towards service plan goals.
• Collaborated with various stakeholders to promote social services.
• Developed and implemented strategies to enhance quality of social services.
• Monitored and evaluated impact of social services on community.
• Facilitated communication between clients and other service providers.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Participated in meetings with stakeholders to discuss program objectives and strategies.
• Assisted in developing grant proposals to support social service initiatives.
• Coordinated with local government to provide resources to clients.

Therapy Assistant

• Observe patients doing tasks, ask them questions, and review their medical history.
• Evaluate a patient's condition and needs.
• Develop a treatment plan for patients, laying out the types of activities and specific goals to be accomplished Create home program and skype programs for remote clients.
• Help people with various disabilities with different tasks, such as leading an autistic child in play activities.
• Demonstrate exercises-for example, joint stretches for arthritis relief that can help relieve pain for people with chronic conditions.
• Evaluate a patients home or workplace and, based on the patients health needs, identify potential improvements, such as labeling kitchen cabinets for an older person with poor memory.
• Recommend special equipment, such as wheelchairs and eating aids, and instruct patients on how to use that equipment.
• Assess and record patients activities and progress for patient evaluations, for billing, and for reporting to physicians and other healthcare providers.
• QRI laser therapy, Integration of reflexes.
• Therapeutic listening therapy.
• Sand play therapy.

Coordinator of supports

• Support clients and carers to understand their NDIS plan, goals and objectives.
• Deliver coordination of supports to individuals with an NDIS plan: Research, coordinate and manage complex and intersecting supports to suit individual needs across multiple providers, ensuring client choice and control, Work with mainstream service providers including negotiating services and prices to ensure maximum value for money is achieved and service obligations are met.
• Support clients to build their capacity, resilience and networks with the aim of greater choice and control and independence in managing their personal choices.
• Work with clients to access and navigate the My Place portal to establish service bookings and service agreements.
• Arrange any assessments needed to determine the nature and type of funding required.
• Decide the budget for each support type and advise any relevant plan manager of the breakdown of funds.
• Liaise with plan managers to establish the appropriate claim categories and attribute funds accordingly.
• Assist clients to prepare for plan reviews by helping them assess whether they achieved their goals and got value for money for their plan, identify solutions to problems experienced in implementing the plan, and to consider new goals.
• Assist clients to communicate with the NDIA when required to support their own plan requirements.
• Resolve any crisis situations, ensuring that the clients best interests and resilience are supported. Operational.
• Ensure the completion of NDIS Participant Service Agreements and other appropriate documentation within the initial assessment as required.
• Maintain documentation to demonstrate that service procedures are followed.
• Monitor and report client outcomes to the NDIA through progress reports.
• Actively participate in the development, implementation, monitoring, regular review and reporting of client programs with providers including determining risk and preparing assessments, review client records and understand individual needs, review client goals and measure individual progress and document outcomes.
• Sound knowledge of mental health diagnoses and symptoms, treatments, medications, interventions, regional mental health and allied health providers
• Sound understanding of the causes of stigma and barriers faced by those with mental ill health.
• Working knowledge of the service support providers including mainstream, community based, and specialist.
• Desired: Sound knowledge and understanding of dual diagnoses, including alcohol and other drugs, ABI, physical and intellectual disability Finance and Performance.
• Conduct other duties as directed.
• Sound knowledge of care view program