Shantele Johnson

• Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
• Answered questions about store policies and addressed customer concerns.
• Supervised and effectively trained numerous employees to decrease process lags and boost productivity.
• Promoted business strategy by implementing improvements based on guest feedback.
• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
• Organised and managed Functions from the early planning stages, to the function night.
• Followed up on outstanding payments, both in functions or in the table services restaurant

Completed my Certificate III in Hospitality with Coolabah and then maintained my job with them once I completed my course.

I would serve and make coffees on the breakfast rushes, as well as train the fellow staff that came through.

• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Attended training courses to build understanding of processes, techniques, and industry.
• Whilst at The Lion, I learned partial reception duties, and gaming duties.
• Receptionist duties including signing up new members, filing, and greeting and farewelling at the door.