Shantelle Christie
Ngunnawal
Summary
To explore new opportunities and further my career in the public sector by utilising my skills, knowledge, and experience.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Receptionist/Administration Assistant – Consulting Rooms, Patient Admissions/Surgical Admissions
Calvary Bruce Private Hospital
05.2023 - Current
- Liaise with doctors, General Practitioner’s, nurses, community health intake, breast screen, pathology, Canberra imaging group and other hospitals
- Provide patient centred telephone and face to face customer service support
- Process patient’s request for admission into hospital
- Prepare preadmission paperwork for patient’s upcoming surgery
- Enter patient details using systems known as Bluechip, Gentu, Genie and IPM
- Conduct health fund checks and seek approvals for patients with DVA, ADF and workers compensation
- Triage patient referrals
- Organise appointments for patients - first consultations, reviews, post ops, phone consults
- Prepare and send out correspondence/clinic letters for doctor’s
- Send out informed financial consent (quote) to insured and uninsured patients
- Patient Invoicing
- Manage incoming emails
- Attend to general office duties – Photocopying, scanning and mail distribution, prepare rooms for doctors
- Ordering stock through our supply department
- Keep up to date with online learning
Receptionist/Administration Assistant
Brindabella Endoscopy Centre
08.2021 - 03.2023
- Provide exceptional patient centred telephone and face to face customer service support
- Prepare patient preadmission paperwork by entering the patient details into the Patient Information Management System (Fydo)
- Conduct Health Fund, DVA and other insurance company eligibility checks
- Provide all patients with fee estimations (quotes)
- Make up new patient files, ensuring all required paperwork is filed in preparation for admission
- Collect all moneys owed from self-funded patients and health fund excesses prior to or immediately on admission to Brindabella Endoscopy Centre
- Maintain medical records securely in accordance with Australian Standard – Health Records
- Process all correspondence and general typing as required
- Accurately collect and input data into Fydo
- Correctly process all patient admissions and discharges
- Attend to general office duties as required including:
- Photocopying, scanning, and filing, mail distribution
- Ensure the reception area is clean and tidy
- Email management
- Opening and closing duties
- Mentor and train less experienced colleagues
- Maintain confidentiality and patient/staff privacy
- Liaise with visiting medical officer rooms and other hospitals as required
- Participate in risk management activities by reporting incidents/accidents
- Ongoing online training using Ausmed
Senior Hair Stylist
Canberra Hair & Beauty
06.2019 - 07.2021
- Monitor workloads and the business booking diary to meet tight time deadlines
- Prioritise, multi-task and delegate work as required
- Mentor and train less experienced colleagues
- Interpret and execute creative briefs from clients
- Develop and maintain client relationships
- Consult with clients to discuss requirements
- Respond to client queries verbally or in writing
- Maintain client records
- Perform reception and administrative duties such as answering telephone calls and making appointments and responding to correspondence
- Promote and sell retail products
- Process transaction payments using computerised systems
- Monitor and order stock
- Reconcile and document daily earnings, including cash transactions
- Provide professional hairdressing/styling services
Senior Hair Stylist
Hair by Kelsey Jane
04.2018 - 06.2021
- Monitor workloads and the business booking diary to meet tight time deadlines
- Prioritise, multi-task and delegate work as required
- Mentor and train less experienced colleagues
- Interpret and execute creative briefs from clients
- Develop and maintain client relationships
- Consult with clients to discuss requirements
- Respond to client queries verbally or in writing
- Maintain client records
- Perform reception and administrative duties such as answering telephone calls and making appointments and responding to correspondence
- Promote and sell retail products
- Process transaction payments using computerised systems
- Reconcile and document daily earnings, including cash transactions
- Provide professional hairdressing/styling services
Hair Supervisor
Canberra Hair & Beauty
12.2015 - 02.2018
- Manage a small team and oversee the work of junior staff
- Monitor workloads and the business booking diary to meet tight time deadlines
- Prioritise, multi-task and delegate work as required
- Mentor and train less experienced colleagues
- Interpret and execute creative briefs from clients
- Develop and maintain client relationships
- Consult with clients to discuss requirements
- Respond to client queries verbally or in writing
- Maintain client records
- Perform reception and administrative duties such as answering telephone calls and making appointments and responding to correspondence
- Promote and sell retail products
- Process transaction payments using computerised systems
- Monitor and order stock
- Reconcile and document daily earnings, including cash transactions
- Provide professional hairdressing/styling services
Education
Year 10 -
Saint Francis Xavier College
Florey ACT11.2010
Completed Hair Dressing Apprenticeship -
Pink Diamond
Canberra, ACT01.2015
Skills
- Professional demeanor and positive attitude
- Ongoing professional development
- Proactive team contributor
- Small team management expertise
- Training and mentorship skills
- Strong verbal and written communication skills
- Strong interpersonal communication abilities
- Efficient execution of high-quality outcomes
- Proficient in handling challenging customer interactions
- Experienced in using Microsoft Office and industry-specific software tools
Timeline
Receptionist/Administration Assistant – Consulting Rooms, Patient Admissions/Surgical Admissions
Calvary Bruce Private Hospital
05.2023 - Current
Receptionist/Administration Assistant
Brindabella Endoscopy Centre
08.2021 - 03.2023
Senior Hair Stylist
Canberra Hair & Beauty
06.2019 - 07.2021
Senior Hair Stylist
Hair by Kelsey Jane
04.2018 - 06.2021
Hair Supervisor
Canberra Hair & Beauty
12.2015 - 02.2018
Year 10 -
Saint Francis Xavier College
Completed Hair Dressing Apprenticeship -
Pink Diamond
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