Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shantelle Marvin

Redland Bay,QLD

Summary

I am a dedicated team leader with substantial experience in disability support services and demonstrated success in emergency relief coordination. Possessing strong organizational skills. I have effectively managed teams to deliver high-quality care and support to individuals needs. I seek to utilize my expertise in a dynamic organization that values compassion, teamwork, and innovation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Independent Support Worker

Myself
07.2023 - Current
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.

Team Member

Coles
10.2014 - Current
  • Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
  • Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
  • Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
  • Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for skill development or growth when necessary.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.

Emergency Relief Coordinator

Twin Rivers Church
01.2023 - 07.2023
  • Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Demonstrated understanding of networking and system administration concepts.
  • Enhanced client support by conducting thorough assessments and developing personalized intervention plans.
  • Developed culturally sensitive interventions tailored to meet the unique needs of diverse client populations experiencing crises.
  • Provided crisis intervention services as needed, utilizing deescalating techniques and leveraging available resources for support.

Disability Support

Spinal Life Australia
07.2021 - 07.2023
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
  • Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

Education

Bachelors of Social Work - Social Work

Griffith University
Gold Coast, QLD
11.2025

Diploma - Community Service Work

TAFE NSW
Newcastle
11.2014

Skills

  • Excellent Communication
  • Documentation abilities
  • Confidentiality and Privacy
  • Time management abilities
  • Decision-Making
  • Organizational Skills
  • Problem-Solving
  • Multitasking
  • Self Motivation
  • Interpersonal Skills
  • Teamwork and Collaboration

Certification

  • Blue card and NDIS screening check
  • Drivers Licence
  • First Aid and CPR certificate
  • Fully Vaccinated

Timeline

Independent Support Worker

Myself
07.2023 - Current

Emergency Relief Coordinator

Twin Rivers Church
01.2023 - 07.2023

Disability Support

Spinal Life Australia
07.2021 - 07.2023

Team Member

Coles
10.2014 - Current

Bachelors of Social Work - Social Work

Griffith University

Diploma - Community Service Work

TAFE NSW

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Shantelle Marvin