Shantelle Marvin
Redland Bay,QLD
Summary
I am a dedicated team leader with substantial experience in disability support services and demonstrated success in emergency relief coordination. Possessing strong organizational skills. I have effectively managed teams to deliver high-quality care and support to individuals needs. I seek to utilize my expertise in a dynamic organization that values compassion, teamwork, and innovation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Support Worker
Myself
Redland Bay, Australia
07.2023 - Current
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
Team Member
Coles
Victoria Point, Australia
10.2014 - Current
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
- Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for skill development or growth when necessary.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
Emergency Relief Coordinator
Twin Rivers Church
Eagleby, Australia
01.2023 - 07.2023
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Demonstrated understanding of networking and system administration concepts.
- Enhanced client support by conducting thorough assessments and developing personalized intervention plans.
- Developed culturally sensitive interventions tailored to meet the unique needs of diverse client populations experiencing crises.
- Provided crisis intervention services as needed, utilizing deescalating techniques and leveraging available resources for support.
Disability Support
Spinal Life Australia
Brisbane, Australia
07.2021 - 07.2023
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Education
Bachelors of Social Work - Social Work
Griffith University
Gold Coast, QLD11.2025
Diploma - Community Service Work
TAFE NSW
Newcastle11.2014
Skills
- Excellent Communication
- Documentation abilities
- Confidentiality and Privacy
- Time management abilities
- Decision-Making
- Organizational Skills
- Problem-Solving
- Multitasking
- Self Motivation
- Interpersonal Skills
- Teamwork and Collaboration
Certification
- Blue card and NDIS screening check
- Drivers Licence
- First Aid and CPR certificate
- Fully Vaccinated
Timeline
Independent Support Worker
Myself
07.2023 - Current
Emergency Relief Coordinator
Twin Rivers Church
01.2023 - 07.2023
Disability Support
Spinal Life Australia
07.2021 - 07.2023
Team Member
Coles
10.2014 - Current
Bachelors of Social Work - Social Work
Griffith University
Diploma - Community Service Work
TAFE NSW