Shantelle Quartiero
West Hoxton
Summary
Adept at enhancing patient and customer experiences, I leveraged laser proficiency and exceptional customer service at Laser Clinics Australia to significantly improve client satisfaction and retention. My background in fast-paced environments, combined with a strong foundation in organizational skills and patient care, consistently drives positive outcomes and clinic growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Laser Therapist
Laser Clinics Australia
05.2023 - Current
- Improved patient outcomes by utilizing advanced laser therapy techniques and equipment.
- Increased client satisfaction by providing personalized treatment plans based on individual needs and goals.
- Enhanced clinic reputation through consistent positive patient feedback and referrals.
- Maintained high safety standards by routinely inspecting and calibrating laser equipment.
- Educated patients on post-treatment care, ensuring proper healing and minimizing complications.
- Assisted in marketing efforts to promote the clinic''s services, attracting new clients through social media and community events.
- Contributed to a welcoming clinic environment by maintaining cleanliness and organization of treatment areas.
- Achieved high levels of patient retention through exceptional customer service and clinical skills.
- Efficiently addressed any concerns or questions from patients regarding treatments or results.
- Skillfully operated laser therapy equipment with precision, delivering targeted treatment while minimizing side effects.
- Built strong relationships with customers to drive repeat business.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Handled busy schedules and stayed on top of key deadlines.
Hospitality Worker
Doltone House
09.2022 - 02.2023
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Improved hotel ratings by maintaining clean, comfortable, and well-organized guest rooms.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Increased repeat business through personalized attention and genuine care for guests'' needs.
- Managed reservations accurately, ensuring seamless guest experiences upon arrival.
- Conducted regular inventory checks to maintain adequate stock levels of linens, toiletries, and other supplies.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Maintained detailed records of guest preferences to provide personalized experiences during their stay.
- Contributed to revenue growth by upselling room packages, event spaces, and additional services when appropriate.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Coordinated with housekeeping teams to prioritize room cleaning schedules based on guest arrivals or special requests.
- Facilitated smooth communication between departments to address issues proactively rather than reactively.
- Developed strong relationships with corporate clients leading to an increase in bookings for conferences and events at the property.
Fast Food Worker
McDonald's
06.2021 - 10.2022
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
- Kept accurate records of inventory levels, enabling timely reordering of supplies to prevent shortages during busy periods.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
Education
High School Diploma -
Thomas Hassall Anglican College
Middleton Grange, NSW09.2022
Skills
- Body contouring
- Appointment Scheduling
- Client consultation
- Continuing education
- Patient Care
- Treatment Planning
- Skin analysis
- Post-Treatment Care
- Laser Safety Protocols
- Laser Proficiency
- Organizational abilities
- Customer service abilities
- Quality Control Procedures
- Critical thinking abilities
- Precision Measurements
- Personalized Care Regimens
- Product Demonstrations
- Customer Service
- Client Consultations
- Relationship Building
- Creative Thinking
- Customer Education
- Equipment Maintenance
- Task Prioritization
- Problem-solving abilities
- Organizational Skills
- Time Management
- Teamwork and Collaboration
- Professionalism
- Records Management
- Excellent Communication
- Knowledge of body scrubs
- Multitasking Abilities
- Sterilization
- Analytical Thinking
- Goal Setting
- Effective Communication
- Analytical Skills
- Team building
- Client Relations
- Problem-solving aptitude
- Multitasking
- Multitasking and Organization
- Hair Removal
- Product application
- Team Leadership
- Team Collaboration
- Public health codes knowledge
- Adaptability and Flexibility
- Preoperative Skincare
- Time management abilities
Certification
- Level 2 Hair and Beauty
Timeline
Laser Therapist
Laser Clinics Australia
05.2023 - Current
Hospitality Worker
Doltone House
09.2022 - 02.2023
Fast Food Worker
McDonald's
06.2021 - 10.2022
High School Diploma -
Thomas Hassall Anglican College
- Level 2 Hair and Beauty
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