Shantelle Sandelin Mccann
Valley View,SA
Summary
Flexible, hardworking team player ready to contribute to the success of the organization.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Gorge wildlife park
Adelaide, South Australia
10.2024 - Current
- Assist customers with product selection, ordering, billing, returns, and exchanges.
- Greet customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Maintained cleanliness of the checkout area by sweeping floors and emptying bins.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Disability Support Worker
Disability to Ability
Adelaide
01.2020 - Current
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Organized recreational and educational activities for clients according to individual needs.
Cleaner
Absolute domestic cleans
01.2022 - 01.2023
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Cleaned homes following specific and detailed protocols and requests.
Team Member
Kmart Tea Tree Plaza
01.2017 - 01.2022
- Assisted customers with product selection and ordering process.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise
- Collaborated with team members to uphold productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Performed regular maintenance tasks, such as cleaning equipment, checking supplies, and ensuring the shop floor is tidy.
Building Assistant
Self employed
Adelaide, South Australia
12.2020 - 06.2021
- Assisted in the construction of a new house by carrying out tasks such as digging, laying foundations, gyprocking walls, painting, and drilling.
- Assisted in loading and unloading supplies from the truck.
Education
Cert III - Individual support (disability)
Auctus
12.2023
Certificate of graduation -
Roma Mitchell Secondary College
01.2019
Primary School -
Prescott Primary Northen
South Australia01.2014
Skills
- Effective team collaboration and communication
- Active Listening Skills
- Positive attitude and mindset
- Supportive Attitude
- Customer service
- Adaptability
References
References available upon request.
Timeline
Customer Service Representative
Gorge wildlife park
10.2024 - Current
Cleaner
Absolute domestic cleans
01.2022 - 01.2023
Building Assistant
Self employed
12.2020 - 06.2021
Disability Support Worker
Disability to Ability
01.2020 - Current
Team Member
Kmart Tea Tree Plaza
01.2017 - 01.2022
Cert III - Individual support (disability)
Auctus
Certificate of graduation -
Roma Mitchell Secondary College
Primary School -
Prescott Primary Northen