Shantelle Sicker
Mildura,Australia
Summary
Administrative professional with extensive experience prior to and at Mildura Base Public Hospital. Progressed from Ward Clerk to Interim Administration Manager, demonstrating strong leadership and communication skills. Streamlined workflow processes to enhance efficiency and accuracy. Proficient in problem resolution and data analysis, consistently meeting organizational goals and improving team performance.
Overview
18
18
years of professional experience
Work History
Administrative Clerk/Acting Administration Manager
Mildura Base Public Hospital - AMHWS
Mildura, VIC
05.2023 - Current
- Managed daily administrative operations and streamlined workflow processes across the multiple clerical departments.
- Supported team projects by tracking deadlines and ensuring timely completion of tasks.
- Coordinated office activities and maintained efficient communication among teams.
- Trained and mentored junior staff on best practices in administration.
- Conducted regular audits of office procedures to ensure accuracy across all systems.
- Prepared agendas and recorded minutes for committees and meetings.
- Supervised daily operations of the administrative team to ensure timely completion of tasks.
- Created monthly reports summarizing department activities for senior management review.
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
- Created and implemented administrative processes and established a flow to prioritize job tasks and personnel responsibilities.
- Resolved complex problems related to administrative processes in a timely manner.
- Pitched in to help with office tasks, as well as working between roles to accommodate busy periods and staff absences.
- Determined staffing requirements and involvement in interviewing, hiring, and training new employees.
- Actively participated in weekly meetings with senior management to discuss progress towards goals.
- Coordinated scheduling of appointments and maintained efficient workflow.
- Managed purchase requisitions and approvals for all department equipment and supplies.
Administration Assistant
Mangan Developments
Mildura
07.2019 - 12.2020
- Company Overview: Supply and Transport of Agriculture.
- Accounts payable/receivable.
- Reconcile accounts.
- Perform timekeeping and payroll functions.
- BAS management and submission.
- Provided administrative support to management team.
- Report to and liaise with directors and staff.
- Credit management and processing.
- Debtors Management.
- Managed daily office operations.
- Handled correspondence, emails, and phone inquiries professionally and efficiently.
Administration Assistant
Steel Supplies
Wagga Wagga
02.2016 - 12.2017
- Accounts payable/receivable.
- Perform payroll functions, such as maintaining timekeeping information, processing and submitting payroll, payroll tax, and superannuation.
- Set up and manage paper filing systems, recording information, updating paperwork, or maintaining documents such as business ledgers, payroll, customer billing/invoicing, and monthly statements.
- BAS - profit and loss statements.
- Staff training and assistance.
- Convey information to the appropriate staff member for customer assistance.
- Report, liaise, and offer acting relief to support the Administration Manager.
- Credit management and debtor management.
- HR Assistant, acting as relief to support employees.
- Invoice finance.
- Management of customer accounts.
- Organizing travel and accommodation.
Accounts Manager/Reception
Klemms Authorized Newsagency
03.2008 - 12.2015
Aged Personal Carer
Oasis Aged Care
Mildura, VIC
10.2011 - 02.2013
Skills
- Leadership development and team building
- Staff training and development
- Employee management
- Effective communication
- Problem resolution
- Multitasking and prioritization
- Administrative support
- Critical thinking
- Time management
- Documentation and reporting
- Data analysis
- Organizational leadership
- Data auditing and validation
References
- Linda Nathan, Executive Assistant, AMHWS - MBPH, 0439 798 898
- Kim Ross, Previous Administration Manager, AMHWS - MBPH, 0403 676 649
- Kirby Schultz, Previous Employer/HR, Steel Supplies Pty Ltd, 0404 030 693
- Caleb Inch, Previous Employer/Manager, Steel Supplies Pty Ltd, (02) 6971 8255
Timeline
Administrative Clerk/Acting Administration Manager
Mildura Base Public Hospital - AMHWS
05.2023 - Current
Administration Assistant
Mangan Developments
07.2019 - 12.2020
Administration Assistant
Steel Supplies
02.2016 - 12.2017
Aged Personal Carer
Oasis Aged Care
10.2011 - 02.2013
Accounts Manager/Reception
Klemms Authorized Newsagency
03.2008 - 12.2015
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