SHANTELLE WATSON

• In this role I have shown my ability to be a very quick learner and quickly become and expert in the role
• I have learned all new processes, procedures and legislation in the medical and radiology field with ease.

Responsible for:

• Diary and appointment management, triaging patients to prioritise urgent care.
• Confidently communicating with doctors, radiographers, sonographers, patients and colleagues.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Maintained strict confidentiality of patient information, adhering to privacy regulations and medical office policies.

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
• Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
• Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
• During my time at McDonald’s I have been awarded a Professional Manager Award, Outstanding Future Leader Award, Employee of the Month twice and named McCafe Person of the Year in 2018
• I have managed the HR department, Rostering Department, Product Quality, Customer Feedback Department and Crew Training Department I have trained a new manager and overseen and trained a manager to run a department with great success.

• Since being employed with Vita Group, the licensees of the Telstra store, I have consistently met KPI’s and sales targets
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Trained new employees on customer service, money handling and organizing strategies.
• I have used time management skills and meticulous attention to detail when processing customer’s orders, so that no issues arise
• I am very clear in my communication in both written and verbal formats and I follow all of my tasks through to the very end.

• In this role I provided an exceptionally high level of customer service at all times
• I strived to be extremely helpful when dealing with both customers and colleagues and always went above and beyond to help in any situation
• I exercised strong time management techniques and had no trouble meeting and exceeding KPI’s
• I enjoyed being able to follow through with customers and work closer with them to provide a great experience in all sections of the agency
• I was part of the tolling testing team in July of 2015 to test the new website software, I received an award for finding the highest number of issues
• In the performance year of 2016-2017 I received a Highly Successful review from my team leader and all other managers