Shantel Summerfield

• Led daily operations of the fitness club, ensuring a clean, safe, and welcoming environment for all members.
• Handled daily administrative tasks including filing paperwork and responding to emails.
• Ensured compliance with health and safety regulations, as well as company policies and procedures.
• Utilized customer feedback to make necessary improvements and create a community-focused atmosphere that encourages member engagement.
• Utilized social media and marketing strategies to promote the club’s programs, increasing brand awareness and driving new member sign-ups.
• Sales Management: Support sales initiatives to drive club revenue.
• Gym Standards: Ensure adherence to cleanliness, maintenance, and OH&S standards.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Provided assistance to members with proper use of gym equipment.
• Conducted orientations for new members on how to use machines, free weights, and other exercise equipment properly.
• Delegated work to staff, setting priorities and goals.

• Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.
• Wiped down exercise mats, weights and equipment prior to and after use.
• Created a fun and supportive atmosphere during classes by playing upbeat music.
• Led dynamic group fitness classes in high-energy environments, ensuring participant engagement and motivation.
• Performed administrative duties such as taking attendance, gym memberships, cash handling, and keeping records of participant participation.
• Conducted warm-up activities prior to each session to prepare the body for exercise.
• Explained and demonstrated fitness and conditioning techniques and movements.
• Adapted workout plans on-the-fly to accommodate varying fitness levels within groups.
• Child Minding-Providing daily care supervision
• Engaging in educational and play activities
• Creating a safe, stimulating, and caring environment
• Planning and implementing age-appropriate activities

Prepare the shopping centre before opening times

• Driving cleaning machines
• Stocking bathrooms
• Disinfecting surfaces
• Cleaning food area
• Cleaning offices
• Glass/window cleaning
• Dusting
• Chemical use
• Rubbish removal
• Mail delivery

• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Reception work, caring for people who may be anxious.
• Prepared bills and completed insurance forms using system software.
• Ensured compliance with infection control policies and procedures.
• Maintained a neat, clean and organized environment throughout the office.
• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Laid out dental instruments and equipment before procedures.
• Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
• Kept accurate records of dental treatments provided for each patient's visit.
• Worked effectively in team environments to make the workplace more productive.

• Answered customer inquiries regarding product features, pricing, and availability.
• Participated in team meetings to discuss sales goals and strategies.
• Restocked and organized shelves during slow periods to maintain store appearance.
• Handled returns and exchanges according to company policies.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Answered phones promptly and directed calls appropriately.
• Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
• Calculated pricing, applied discounts, and collected payments to process transactions.
• Managed customer complaints in a professional manner while seeking solutions for resolution.