Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Shanthi Sornam

Robertson QLD

Summary

Skilled in customer service and data entry, I enhanced client satisfaction and streamlined operations at AAAL Tech. My tenure as a Family Nanny with Frances honed my empathy and organizational skills, contributing to a positive and nurturing environment. Achievements include improving emotional well-being and maintaining efficient, accurate records.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

AAAL Tech
07.2020 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Family Nanny

Frances
03.2016 - 03.2020
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Played games, worked on puzzles, and read books to young children.
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
  • Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
  • Established open communication with parents for seamless coordination in children''s daily routines and schedules.
  • Taught children everyday skills and language.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.
  • Involved children in caring for household pets and chores.
  • Drove children to dance, cheer, and sports practices.
  • Fostered safe and nurturing environment for children, leading to noticeable improvement in their emotional well-being.

Education

Certificate 3 in Individual Support

Skills Generation
Brisbane, QLD

High School Diploma -

High School
Malaysia
03-1987

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Filing
  • Appointment scheduling
  • Safety awareness
  • Infant care experience
  • Toddler care experience
  • Household management
  • Homework assistance
  • Special needs care
  • Personal hygiene instruction

Languages

English
Tamil

Interests

  • I participate in low-impact exercises to strengthen core muscles
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Watching Movies and TV Shows
  • Outdoor Recreation
  • Music
  • Participating in cooking contests and challenges to showcase culinary skills and creativity
  • Documenting and sharing travel experiences
  • Animal Care
  • Hiking
  • Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
  • I like trying new recipes and food trends

Timeline

Administrative Assistant

AAAL Tech
07.2020 - Current

Family Nanny

Frances
03.2016 - 03.2020

Certificate 3 in Individual Support

Skills Generation

High School Diploma -

High School

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Shanthi Sornam