Shanti Lama
Merrylands,NSW
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
1
1
year of professional experience
Work History
Cashier
Mangoes Indian Cuisine
Sydney, NSW
08.2023 - 10.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Customer Service Representative
Citizen Bank International Limited
Boudha, Kathmandu, Bagmati
02.2023 - 04.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Printing cheques, bank statements and record in filebook.
Education
Ace Institute of Management
Kathmandu, NepalMasters in Business Management - Business Management
Central Queensland University
Sydney, NSWSkills
- Customer Service
- Customer Assistance
- Time Management Skills
- Records Maintenance
- Daily Reporting
Timeline
Cashier
Mangoes Indian Cuisine
08.2023 - 10.2023
Customer Service Representative
Citizen Bank International Limited
02.2023 - 04.2023
Ace Institute of Management
Masters in Business Management - Business Management
Central Queensland University
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