Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shanti Ojeda

Keilor East

Summary

Motivated emerging Support Worker with Cert IV Community Service qualification, currently completing Diploma in Community Services.

I bring a holistic and person centred approach to support the needs of each individual.

I am passionate about creating safe and empowering environments for young people to grow and thrive.

Skilled in active listening, trauma informed care and culturally appropriate communication.

Building my own database on services that are useful for clients.

Eager to learn and support.

I have also completed a 6 week training with GPAN- Good People Act Now- a Youth Action group working towards the prevention of family and gender based violence.

Overview

10
10
years of professional experience

Work History

Hotel Front Desk Receptionist

Keilor Hotel
01.2024 - 05.2025
  • Greeted guests and handled check-in/check-out processes efficiently.
  • Provided information on hotel amenities and local attractions to enhance guest experiences.
  • Assisted in resolving guest inquiries and concerns to maintain high satisfaction levels.

Food Delivery Driver

DoorDash
08.2020 - 05.2024
  • Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.

Professional Nanny

Gracie Boutique Nanny Agency
03.2022 - 01.2024
  • Supervised daily activities, ensuring safety and well-being of children in care.
  • Developed engaging educational activities to promote children's learning and development.
  • Communicated effectively with parents regarding child progress and behavioural concerns.
  • Adapted to various family dynamics, providing tailored support to meet specific requirements.
  • Fostered strong relationships with families
  • Established lasting, professional connections with families and children by building rapport over time, encouraging open communication

Customer Service Representative

Dick Smith Electronics
04.2015 - 03.2016
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders accurately
  • Collaborated with team members


Education

Diploma - Community Services

Kangan Institute
Melbourne, VIC
01-2026

Certificate IV - Community Services

Kangan Institute
Melbourne, VIC
06-2023

Skills

  • Computer skills
  • Empathetic
  • Phone and email etiquette
  • File management
  • Relationship building
  • Data confidentiality
  • Problem-solving abilities
  • Teamwork
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hotel Front Desk Receptionist

Keilor Hotel
01.2024 - 05.2025

Professional Nanny

Gracie Boutique Nanny Agency
03.2022 - 01.2024

Food Delivery Driver

DoorDash
08.2020 - 05.2024

Customer Service Representative

Dick Smith Electronics
04.2015 - 03.2016

Diploma - Community Services

Kangan Institute

Certificate IV - Community Services

Kangan Institute
Shanti Ojeda