Shanti Sinnatamby

A customer focused role in a busy, fast paced café, delivering high quality service and exceptional coffee while supporting the development of new team members.

• Provided outstanding customer service, building positive relationships and ensuring an exceptional dining experience for all guests.
• Expertly prepared a variety of coffee and specialty beverages, maintaining consistency and quality to meet customer expectations.
• Trained and mentored new staff members, providing guidance on customer service standards, barista techniques and café procedures.
• Managed customer orders efficiently, handling high volume service while maintaining attention to detail and accuracy.
• Handled cash and EFTPOS transactions, ensuring accurate sales recording and balancing registers at the end of each shift.
• Maintained cleanliness and organisation of the café, adhering to health and safety regulations.
• Effectively communicated with kitchen staff to ensure smooth food service and timely delivery to customers.
• Assisted with stock management and ordering, ensuring adequate supply of coffee beans and café essentials.

Successfully established and operated a specialised online equestrian retail business, managing all aspects of operations, customer service and financial management.

• Managed all day to day business operations, including inventory management, customer service, sales and supplier relationships.
• Developed and implemented business strategies to drive sales growth and increase market presence within the equestrian industry.
• Handled all administrative functions, including invoicing and record-keeping to ensure smooth business operations.
• Managed financial reporting and accounting processes, including reconciling daily sales, returns and expenses using QuickBooks.
• Created and monitored budgets, effectively managing cash flow and controlling costs to maximise profitability.
• Generated financial reports, tracking revenue, expenses and profit margins to assess business performance and support decision-making.
• Provided personalised customer consultations, assessing client needs and recommending tailored products and solutions.
• Maintained accurate inventory records and implemented effective stock control strategies to minimise loss and optimise product availability.
• Developed and maintained an engaging online presence, managing website content and social media platforms to attract and retain customers.

A high-level management role focused on delivering exceptional customer service, driving sales and leading a well trained, motivated team in a fine dining environment.

• Developed and executed strategic business plans to maximise food and beverage sales while enhancing the overall dining experience.
• Effectively managed inventory and stock control, placing accurate orders and reconciling cash and credit card transactions to maintain accurate financial records.
• Oversaw front of house operations, ensuring appropriate staffing levels to minimise overtime and maintain smooth service during peak periods.
• Interacted with guests in a professional and positive manner, promoting hotel facilities and services to enhance customer experience and encourage repeat business.
• Recruited, trained and supervised staff, providing ongoing support and development to improve performance and customer service standards.
• Communicated important information to the team, such as large reservations, special events or last-minute menu changes, ensuring seamless operations.
• Identified team performance gaps and implemented corrective actions, improving efficiency and service delivery.
• Actively sought customer feedback and used insights to make positive changes, enhancing customer satisfaction and loyalty.

A hands on management role focused on delivering exceptional customer service, increasing revenue and building a strong, motivated team in a busy hotel restaurant environment.

• Developed and implemented strategic business plans to drive profitable food and beverage sales while enhancing the overall guest experience.
• Maintained a safe and welcoming environment for both guests and staff, adhering to health and safety regulations to minimise risks and prevent accidents.
• Accurately managed inventory and stock control, placing timely orders to meet demand while reducing waste and controlling costs.
• Handled all financial operations, including reconciling cash and credit card transactions, managing payroll and processing paperwork for new hires and terminations.
• Led and motivated a diverse team, providing training and support to improve customer service skills and product knowledge.
• Introduced engaging team-building activities to boost staff morale and encourage upselling techniques, successfully meeting and exceeding revenue targets.
• Maintained exceptional customer service standards, handling guest feedback and resolving issues promptly to ensure a positive dining experience.

A dynamic and customer-focused leadership role in one of Perth’s most prestigious dining venues, where I played a key role in delivering exceptional service and driving team performance.
Led a high performing front of house team, ensuring smooth coordination between kitchen staff and waitstaff to deliver seamless service and an exceptional dining experience.

• Focused on customer satisfaction, building strong relationships and anticipating guest needs to enhance the overall customer experience and boost repeat business.
• Trained and mentored staff to improve service standards, product knowledge and upselling techniques, resulting in increased customer satisfaction scores.
• Implemented strategies to streamline operations, reduce wait times and improve table turnover, leading to higher revenue and customer retention.
• Managed shift scheduling and rostering, balancing team productivity while reducing labour costs.
• Handled customer feedback and resolved issues promptly, turning negative experiences into positive outcomes and strengthening customer loyalty.
• Monitored inventory and stock levels, minimising waste and ensuring smooth supply chain management.