Shanya Keegan
Central Coast,NSW
Summary
Experienced in building positive relationships and providing exceptional support, with a focus on disability awareness and client transportation. Background in cleaning, sanitation, and customer service, demonstrating reliability and the ability to meet diverse needs in dynamic environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cleaner
Rock Star Cleaning Crew
Wyong, NSW
10.2023 - 02.2025
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt build-up.
- Scrubbed walls to remove scuff marks or stains.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Inspected rooms for cleanliness prior to guest arrival.
- Replenished amenities such as shampoos, soaps, and lotions in hotel rooms when needed.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mould and excess dirt from sinks and shower area.
- Sanitised frequented areas and equipment using approved supplies.
Disability Support Worker
Dollys Sweet Dreams
Lake Haven, NSW
01.2023 - 06.2023
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Monitored client progress and reported any changes in behaviour or health conditions to supervisor.
- Organised recreational and educational activities for clients according to individual needs.
- Collaborated with other professionals to develop treatment plans for clients.
- Developed strategies to help individuals cope with their disability.
- Encouraged independence by teaching skills needed for everyday life.
- Transported clients to appointments, social events, and other activities as needed.
- Maintained records of services provided, client progress, and goals achieved.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Assisted in developing self-care skills such as personal hygiene practices.
- Administered medication according to doctor's orders and monitored side effects.
- Managed challenging behaviours through positive reinforcement techniques.
- Facilitated communication between non-verbal individuals using sign language or other methods.
- Helped disabled persons access community resources such as housing options or job training programs.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted individuals in performing wide range of housekeeping functions to improve quality of living
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Reported concerns to nurse supervisor to promote optimal care.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Administered medication to patients according to strict schedules.
- Advocated for clients to resolve medical or personal crises.
- Documented services and collected required data for evaluation.
- Tracked patient and client care and followed through to provide service effectiveness.
Crew Member
McDonalds
F3 North Bound, NSW
10.2017 - 07.2018
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Upheld high standards of productivity and quality in operations.
Nurses Aide
Gosford hospital
Work Placement For School, NSW
- Assisted nurses with medical procedures, such as taking vital signs and administering medication.
- Observed patients for changes in condition or behavior, reporting any changes to the nursing staff.
- Answered call lights promptly and responded to patient needs in a timely manner.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Helped transfer patients from bed to wheelchair and vice versa using appropriate safety techniques.
- Kept rooms clean and orderly; changed linens; stocked supplies.
- Greeted visitors in a friendly manner; provided directions when needed.
- Monitored fluid intake and output levels of assigned patients according to hospital protocol.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Childcare Teacher's Assistant
Mission Australia Preschool
Woodberry Park , NSW
- Assisted in planning and implementing age-appropriate activities for children.
- Provided support to lead teachers in managing classroom behavior.
- Assisted with the preparation of meals, snacks, and drinks for the children.
- Helped maintain a safe environment for all students.
- Managed diaper changes, clothing changes, and other personal care duties as needed.
- Organized and supervised playtime activities both indoors and outdoors.
- Assisted with nap times by ensuring a quiet atmosphere and providing comfort to those who may be having difficulty sleeping.
- Read stories to children to help with language development and comprehension skills.
- Encouraged positive social interactions among students through group activities such as art projects or games.
- Observed student progress throughout the day and provided feedback to lead teacher when necessary.
- Maintained records of student attendance, daily notes about each child's behavior, and any other pertinent information as required by the school district or state regulations.
- Attended staff meetings as needed to discuss student progress or new policies and procedures.
- Worked closely with parents to provide updates on their child's development.
- Responded quickly and appropriately during emergencies or unexpected situations.
- Ensured all safety regulations are met at all times while supervising students.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Implemented hands-on, play-based strategies for experiential learning.
- Organized and led activities to promote physical, mental and social development.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and enforced positive strategies to encourage good behavior.
Education
Certificate - Individual Support
Aged Care Training Services
Melbourne, VIC01-2024
High School
Northlakes High School
San Remo, NSW01-2015
High School
Tumbi Umbi High School
Tumbi Umbi, NSW01-2014
Skills
- Furniture rearrangement
- Laundry
- Waste Management
- Chemical Handling
- Floor waxing
- Quality Assurance
- Case Management
- Client Needs Assessment
- Independent Living Support
- Progress Documentation
- Personal Care
- Daily Living Requirements
- Risk Assessments
- Individual Support Plans
- Incident Reports
- Disability Services
- Daily living assistance
- Behaviour Support Plans
- Documentation And Reporting
- Client Transportation
- Life Skills Training
- Personal Growth Support
- Documentation skills
- Order Management
- Drive-Thru Operations
- Customer Engagement
- Customer Service
- Beverage Preparation
- Cooking
- Food Running
- Food Preparation
- Safe Food Handling
- Production Line Work
- Verbal and written communication
- Cleaning
- Supplies Monitoring and Restocking
- Machine Operations
- Order delivery practices
- Valid Driver's License
- Problem-Solving
- Volunteer Management
- Girl guide
- Scouts
- Photography
- Meal Preparation
- Child development knowledge
- First-aid and CPR Certificate
Certification
- Working With Children's Check
- NDIS Workers Check
- Police Check
- First Aid and CPR
- Manual Handling Certificate
References
- Virginia Tracy - 0425392552 (Manger Dollys Sweet Dreams)
- Justeen Sorger - 0414256160 (Director Dollys Sweet Dreams)
- Andrea Pepper-Edwards - 0408663747 (Family Friend)
- Derek Maher - 0419180570 (Family Friend)
Timeline
Cleaner
Rock Star Cleaning Crew
10.2023 - 02.2025
Disability Support Worker
Dollys Sweet Dreams
01.2023 - 06.2023
Crew Member
McDonalds
10.2017 - 07.2018
Nurses Aide
Gosford hospital
Childcare Teacher's Assistant
Mission Australia Preschool
Certificate - Individual Support
Aged Care Training Services
High School
Northlakes High School
High School
Tumbi Umbi High School
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