Karen McDougall
Mannering Park,NSW
Summary
Adept Administrative Officer with a proven track record at Central Coast Area Health Services, excelling in documentation control and fostering robust internal communications. Mastered policy modification and confidentiality, enhancing operational efficiency and staff coordination. Skilled in human resources support and medical terminology, significantly improving emergency department data collection processes.
Overview
31
31
years of professional experience
Work History
Administrative Officer
Central Coast Area Health Services
Wyong Hospital , NSW
07.1994 - Current
- Greeted guests and vendors to assist in navigating space.
- Provided HR administrative assistance to management team.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Answered phones and routed voicemails to respective employees.
- Encouraged and improved cross-department internal communication.
- Offered reception coverage to relieve staff during absences or breaks.
- Monitored office services mailbox for business support needs and requests.
- Coordinated support to facilitate general office operations.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
Education
Work References
Skills
- Documentation and control
- Policy and procedure modification
- Credit and collections
- Confidentiality
- Human resources support
- Collection of all data upon arrival in the emergency department
- Assistance and medical terminology usage by assisting triage and ambulance bay when needed
Timeline
Administrative Officer
Central Coast Area Health Services
07.1994 - Current
Work References
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