Overview
Work History
Education
Skills
Timeline
Generic

Shanyne Sampson

Coomera,QLD

Overview

10
10
years of professional experience

Work History

Veterinary Receptionist

Foxwell Vet Coomera
11.2023 - Current
  • Answering phone calls, emails and inquiries in a professional and friendly manner.
  • Scheduling consultations, surgical procedures and follow up appointments.
  • Providing information about Veterinary services, products and pricing.
  • Providing compassionate support and information during difficult situations such as end of life decisions or emergency visits.
  • Building client rapport to provide a more comfortable and positive experience.
  • Maintained cleanliness of reception, consultation rooms and waiting area.
  • Submitting pre-approval and pet insurance claims.
  • Triaging incoming patients and alerting Veterinarian and nursing staff of emergencies.

Dental Receptionist

Pacific Smiles Dental
08.2021 - 11.2023
  • Welcoming and checking in patients.
  • Scheduling appointments whilst maintaining appointment book management.
  • Liaising with Practitioners and fellow staff to ensure daily operations run smoothly.
  • Completing daily duties and responsibilities in a timely and efficient manner.
  • Accurately processing Eftpos, cash and HICAPS payments.
  • Professional and friendly communication via phone call, face to face and email.

Administration Officer

NSW Health
04.2019 - 07.2021
  • Experience in multiple departments: Surgical booking office, Operating theatres, Switchboard, Emergency departments, Surgical ward, Intensive Care Unit, Day surgery and Community health.
  • Professional and compassionate communication between patients, staff and Practitioners via face to face, phone call and emails.
  • Ensuring and complying with patient confidentiality.
  • Scheduling patient transport and collating relevant paperwork.
  • Admitting, discharging and transferring patients.
  • Clinical coding.
  • Waitlisting and scheduling elective surgical procedures.
  • Prioritising workloads and meeting deadlines.
  • Problem solving and handling patient enquires and complaints.

Shift Supervisor

KFC
10.2015 - 04.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Completing shift summary reports.
  • Ensuring all food preparation is complete whilst maintaining compliance with food health and safety.

Education

Certificate III - Business Administration (Medical)

TAFE NSW
Coffs Harbour, NSW
04-2020

Certificate III - Retail Operations

Australian Retail College
08-2018

Skills

  • Professional and friendly communication skills via face to face, phone calls, email and SMS
  • Competent, friendly and professional customer and patient interactions
  • Full training and experience with processing cash, eftpos, third party payment plans and insurance payments
  • Confident and capable working in high pressure and busy environments
  • Compliance with patient confidentiality
  • Efficient time management and prioritising of workloads

Timeline

Veterinary Receptionist

Foxwell Vet Coomera
11.2023 - Current

Dental Receptionist

Pacific Smiles Dental
08.2021 - 11.2023

Administration Officer

NSW Health
04.2019 - 07.2021

Shift Supervisor

KFC
10.2015 - 04.2018

Certificate III - Business Administration (Medical)

TAFE NSW

Certificate III - Retail Operations

Australian Retail College

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Shanyne Sampson