SHAOQING (Susan ) SU
Schofields,NSW
Summary
Proven leader in retail operations, adept at boosting sales and customer satisfaction. At JUNRIS SYDNEY BRANCH PTY, one of the experts trailer manufacturer inSydney, provides practical trailer solutions across regional NSW,VIC,SA and ACT . led teams to exceed goals through critical thinking and a driven work ethic. Skilled in customer service and sales expertise , I consistently developed solutions that enhanced both team productivity and client relationships, reputation has been significantly improved .
Overview
6
6
years of professional experience
Work History
Retail Sales Manager
JUNRIS SYDNEY BRANCH PTY
12.2022 - Current
- Facilitated high volumes of cash, credit transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Analyzed sales data to identify patterns in consumer behaviour and adjust merchandise assortments accordingly for maximum profitability.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Pre-site Manager
Metricon Homes
05.2022 - 12.2022
- Assisting clients with pre-construction documentation and answering questions
- Proactively communication with clients to update them on the status of their new home.
- Accurately record customer projects detail
- Assist with projects as nominated by General Operation Manager
- Generating HIA and Building Contract
- Liaising with construction procedure and compliance report
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Showroom Manager
Silver Trading Timer Flooring
09.2020 - 05.2022
- Contributed to a positive work environment by actively participating in team meetings and offering support to colleagues when needed.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Strengthened client relationships with timely follow-up and personalized service, resulting in repeat business and referrals.
- Trained new staff members on company policies, procedures, products, and systems, fostering professional growth among team members.
- Handled escalated calls efficiently ,finding satisfactory resolutions for both customers and the company alike
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
Sales Support Executive
Pac Trading PTY LTD
06.2018 - 06.2020
- Developed strong client relationships through prompt communication and excellent service quality.
- Boosted sales performance by providing efficient administrative support to the sales team.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintaining strong relationships with key accounts like Café Cherry Bean, Oliver Brown, and Woolworth's Resource Department
- Offering solutions and operational advice to assisted client's business to achieve food packaging sustainability goals
Education
Certificate III - Business Administration And Management
TAFE NSW
Granville, NSW06.2010
Skills
- Customer Service
- Retail Operations
- Sales expertise
- Driven Work Ethic
- Critical Thinking
- Delegating Work
- Process Development
- Productivity maximization
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Full Professional
Timeline
Retail Sales Manager
JUNRIS SYDNEY BRANCH PTY
12.2022 - Current
Pre-site Manager
Metricon Homes
05.2022 - 12.2022
Showroom Manager
Silver Trading Timer Flooring
09.2020 - 05.2022
Sales Support Executive
Pac Trading PTY LTD
06.2018 - 06.2020
Certificate III - Business Administration And Management
TAFE NSW