SHARADHA RAMESH BABU
Melbourne,VIC
Summary
Dynamic professional with a proven track record in student engagement and customer service at Victoria University. Enhanced support processes using SQL and effective communication, resulting in a significant increase in student satisfaction. Strong teamwork and critical thinking skills contribute to achieving outstanding results in collaborative environments. Demonstrated commitment to learning and professional development, with a solid foundation in computer and communication skills.
Overview
11
11
years of professional experience
Work History
Student Advisor
Victoria University
Melbourne , VIC
11.2023 - Current
- Manage inbound and outbound calls, emails, and live chats to assist students with inquiries and concerns.
- Utilize CRM systems, Excel, Power BI, and SQL to track interactions and optimize support processes.
- Work closely with university departments to resolve student issues efficiently and enhance service delivery.
- Conduct follow-ups and implement strategies to improve student satisfaction and retention.
- Provided guidance and support to fellow students on academic issues.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Mastered various software tools and platforms for online learning and assignments.
Business Operation Executive
AECC Global
Melbourne , VIC
06.2023 - 08.2025
- Utilized SQL, Power BI, and Excel to analyses operational data and optimize business processes.
- Collaborated with cross-functional teams to streamline workflows and enhance business efficiency.
- Implemented data-driven strategies to drive decision-making and improve business outcomes.
- Performed root cause analysis on process failures to identify opportunities for improvement.
- Resolved customer complaints in a timely manner by liaising between customers and internal teams.
- Managed the daily operations of the organization, including staffing, budgeting, scheduling, and problem resolution.
School Administrator
Jain Heritage school
India
06.2022 - 02.2023
- Coordinated special projects related to school improvement initiatives.
- Resolved conflicts between faculty members or students in a timely manner.
- Monitored student attendance records and reported any discrepancies to appropriate staff members.
- Created and maintained student databases, records, and files.
- Performed administrative duties such as filing paperwork or responding to emails.
- Collaborated with teachers to develop lesson plans for students.
- Supervised the daily operations of the school office.
- Facilitated communication between administrators, teachers, parents, and students.
Tax Analyst
Ernst & Young
01.2015 - 02.2017
- Developed and maintained robust client and team relationships, ensuring precise and timely US and UK tax filings.
- Conducted comprehensive research on tax laws and regulations, ensuring the accuracy and compliance of all tax returns.
- Prepared detailed federal and state tax returns and efficiently addressed and resolved tax notices, minimizing client liabilities and risks.
Education
Master of Education -
Victoria University
02-2025
Graduate Diploma - Early Childhood
Victoria University
01.2024
Masters of International Business -
St.Joseph's College of Commerce
01.2015
Skills
- Business Strategy
- Customer Service
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Student engagement
- Effective communication
Languages
- English
- Kannada
- Telugu
- Hindi
Timeline
Student Advisor
Victoria University
11.2023 - Current
Business Operation Executive
AECC Global
06.2023 - 08.2025
School Administrator
Jain Heritage school
06.2022 - 02.2023
Tax Analyst
Ernst & Young
01.2015 - 02.2017
Master of Education -
Victoria University
Graduate Diploma - Early Childhood
Victoria University
Masters of International Business -
St.Joseph's College of Commerce
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