Sharandeep Kaur
Melbourne
Summary
Dynamic hospitality professional with a strong work ethic and proven customer service skills at Centuria. Adept at conflict resolution and guest relations, I consistently enhanced guest satisfaction through proactive problem-solving and effective communication. Recognized for training new team members and maintaining high standards in service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
Centuria
11.2023 - 08.2025
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Provided language translation services as needed, easing communication barriers for international guests.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
Security Officer
NSS
08.2023 - 08.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Monitored CCTV cameras and alarm systems for security breaches.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Team Member
Burgertory
06.2023 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted in inventory management to prevent stock shortages and overages.
Pick Packer
Tamby Foods
11.2022 - 10.2023
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Education
Certificate I in Nail Tech - Nail Tech
Melbourne College of Hair And Beauty
Melbourne07-2025
Civil Construction Design
Aspen College
Melbourne01-2023
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Hospitality
- Excellent multitasking
- Guest services
- Proactive attitude
- Training and mentoring
- Guest relations
- Conflict resolution
- Cash handling
- Hospitality service expertise
Certification
First Aid-HLTAID011
basic emergency life support-HLTAID010
provide cardiopulmonary resuscitation-HLTAI009
WWCC- 3556781A
Languages
English
Professional Working
Timeline
Concierge
Centuria
11.2023 - 08.2025
Security Officer
NSS
08.2023 - 08.2025
Team Member
Burgertory
06.2023 - 11.2023
Pick Packer
Tamby Foods
11.2022 - 10.2023
Certificate I in Nail Tech - Nail Tech
Melbourne College of Hair And Beauty
Civil Construction Design
Aspen College
Similar Profiles
Chi NgoChi Ngo
Finance Analyst at Centuria Capital GroupFinance Analyst at Centuria Capital Group
Kathryn DurrantKathryn Durrant
Transaction Manager at Centuria Capital GroupTransaction Manager at Centuria Capital Group
Kelly BlackKelly Black
Executive Assistant – General Manager, Team Operations – CPS, Office Manager at Centuria Capital GroupExecutive Assistant – General Manager, Team Operations – CPS, Office Manager at Centuria Capital Group
Dana MynardDana Mynard
Event Manager at Spirited EventsEvent Manager at Spirited Events
Lee-Anne ManganiLee-Anne Mangani
Debt Collector at RecoveriescorpDebt Collector at Recoveriescorp