SHARANDEEP CHAHAL
Brisbane,Australia
Summary
Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Dedicated to identifying customer needs and delivering effective solutions to all problems. Adept in general accounting and finance transactions. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
2022
2022
years of professional experience
Work History
Mortgagee, Personal insurance and Hardship Consultant
westpac
Brisbane
- Processed deposits, withdrawals, transfers, and other banking transactions
- Verified patient insurance coverage and explained insurance billing procedures
- Processed insurance claims and handled insurance denials
- Drafted and managed project-related documents, such as contracts, leases, and insurance policies, to ensure compliance with legal requirements
- Researched and recommended investment products that aligned with clients’ goals and risk profiles
- Presented complex financial concepts to clients in a clear and concise manner
Case Manager
Cover More
Brisbane, QLD
- Assessed client needs and developed personalized care plans to enhance service delivery.
- Coordinated with multidisciplinary teams to facilitate effective communication and resource allocation.
- Monitored client progress, ensuring compliance with treatment goals and interventions.
- Implemented case management software to streamline documentation and reporting processes.
- Advocated for clients' rights and resources, enhancing access to essential services.
- Evaluated program outcomes, recommending adjustments to improve service efficiency and effectiveness.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Improved client engagement by implementing user-friendly appointment scheduling system.
- Cover more worked with many insurance company like MEDIBANK, NRMA, FLIGHT CENTRE, BLUE INSURANCE, BANKWEST, CGUQACC, VIRGIN ,WEBJET, HELLO WORLD
- Lodged case and provide outcomes
- Lodge complaints
Customer Advisor
Concentrix
Brisbane, QLD
- Assisted customers with inquiries, providing accurate information and efficient solutions.
- Handled customer complaints, employing effective conflict resolution strategies to enhance satisfaction.
- Utilized CRM software to track interactions and maintain comprehensive customer records.
- Collaborated with team members to streamline processes, improving response times and service quality.
- Documented customer interactions in internal database to maintain complete customer service history.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Case Manager
TELSTRA
Brisbane
- Developed and implemented procedures for handling customer complaints and resolving disputes
- Assessed client needs, developed service plans and monitored outcomes to ensure clients received the best possible care
- Developed and maintained relationships with community resources to ensure clients had access to necessary resources
- Monitored client progress and maintained up-to-date case records to ensure compliance with regulations and best practices
- Developed and conducted in-service trainings on case management best practices for staff
- Developed relationships with clients to build trust and rapport, enabling clients to discuss their needs openly
- Drafted and reviewed legal documents, such as leases, contracts, and compliance policies, to ensure compliance with relevant laws and regulations
- Created a system of internal controls to ensure accuracy and compliance with accounting procedures and regulations
- Monitored and responded to emails and other correspondence promptly
- Developed and maintained internal and external communication channels, including website content, emails, and newsletters
- Answered incoming phone calls and emails from customers, providing accurate and timely responses
- Answered and responded to phone calls, emails, and letters from clients and other stakeholders
- Served as a client advocate to ensure clients’ rights and needs were respected and met
- Developed and implemented case plans that enabled clients to successfully achieve their desired outcomes
Senior Educator
Multiple
Brisbane
10.2017 - 12.2021
- Developed and delivered training programs to staff on customer service best practices
- Developed and delivered presentations to stakeholders to communicate customer insights and recommendations
- Successfully handled customer inquiries and complaints, resulting in customer satisfaction ratings
- Generated reports and provided analytics on accounts payable to senior management, resulting in improved budget forecasting
- Collaborated with families to create an environment that supported children’s individual needs
- Implemented creative and engaging activities that encouraged children to explore and develop new skills
- Developed positive relationships with children to foster a sense of safety, trust, and belonging
- Assessed children’s progress and provided feedback to families on their development
- Established and maintained a safe, healthy, and nurturing learning environment for children
- Promoted conflict resolution, problem-solving, and self-regulation skills in children
- Used positive reinforcement to motivate children to reach their highest potential
- Developed a comprehensive curriculum that promoted children’s physical, emotional, social, and cognitive development
Education
Bachelor - Arts
Punjab University
Certificate iii - Home and Community Care
Tafe
Certificate iii - Aged Care
Tafe
Diploma - Early Childhood
Tafe
Skills
- Achieved timely project completion through effective pressure management Enhanced team performance by utilizing Microsoft Office for efficient documentation Drove collaboration among team members to maximize output Improved computer system functionality through proactive troubleshooting Strengthened client relationships through effective communication Elevated customer service standards, resulting in increased client loyalty Optimized time management practices to boost overall productivity
Languages
Punjabi, Hindi, Urdu
Full Professional
Timeline
Senior Educator
Multiple
10.2017 - 12.2021
Bachelor - Arts
Punjab University
Certificate iii - Home and Community Care
Tafe
Certificate iii - Aged Care
Tafe
Diploma - Early Childhood
Tafe
Mortgagee, Personal insurance and Hardship Consultant
westpac
Case Manager
Cover More
Customer Advisor
Concentrix
Case Manager
TELSTRA