Sharanpreet Kaur
MELBOURNE,VIC
Summary
Friendly and reliable Customer Service Assistant with experience in high-volume retail and fresh produce environments across Melbourne. Skilled in customer enquiries, complaints resolution, POS operations, fresh produce handling, and delivering exceptional customer experiences. Proven track record at Greenland Craigieburn Fresh Market and Vodafone Craigieburn Center. Known for a positive attitude, teamwork, and strong communication skills. Available for early mornings, weekends, and public holidays.
Overview
3
3
Languages
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Assistant
Greenland Craigieburn Fresh market
Craigieburn , vic
01.2024 - 01.2026
- - Provided friendly, fast customer service to 200+ customers daily in a busy fresh produce market
- - Assisted customers with product selection, weighing fruit & vegetables, and addressing enquiries to enhance customer satisfaction
- - Maintained fresh, appealing produce displays with accurate pricing and signage to attract customers
- - Executed daily stock rotation and quality checks to ensure freshness and reduce waste
- - Operated scales, POS, EFTPOS, handled cash and reconciliations with 100% accuracy
- - Ensured cleanliness and compliance with food safety and hygiene standards
Customer Service Representative
Vodafone craigieburn center
craigieburn , vic
03.2021 - 12.2023
- - Provided customer service for mobile plans, devices, and account enquiries, enhancing customer satisfaction in a busy shopping center
- - Resolved customer complaints and technical issues with empathy and professionalism
- - Achieved sales targets through product knowledge, upselling, and excellent customer service
- - Processed payments, upgrades, and account changes, streamlining customer transactions using CRM and POS systems
- - Ensured store presentation and collaborated with team to consistently meet daily KPIs
Education
Bachelor of Science - Airlines, Tourism And Hospitality
GNA University
phagwara, Punjab 08.2016 - 03.2019
Skills
- - *Customer Service*: In-person support, phone support, complaints, returns, upselling
- - *Retail Operations*: POS, EFTPOS, cash handling, stock replenishment, ticketing
- - *Fruit & Veg*: Produce rotation FIFO, freshness checks, weighing, display maintenance
- - *Standards*: Food safety, hygiene, customer satisfaction, teamwork
- - *Systems*: CRM, Microsoft Office, Mobile phone plans & accessories
Work rights
- Australian permanent resident
Languages
English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Availablity
- Open to Full-time / Part-time / Casual. Available for early morning shifts, weekends, and public holidays.
Timeline
Customer Service Assistant
Greenland Craigieburn Fresh market
01.2024 - 01.2026
Customer Service Representative
Vodafone craigieburn center
03.2021 - 12.2023
Bachelor of Science - Airlines, Tourism And Hospitality
GNA University
08.2016 - 03.2019