SHARANYA POLE

Resolved delivery issues by investigating failed freights with missing information.

Acquired customer details through effective communication with partners for successful package delivery.

Engaged customers to address and rectify delivery challenges promptly.

Conducted depot searches to locate missing freight items efficiently.

Performed checks and follow-ups in

Understanding and optimising interfaces between different work areas

Salesforce for NSW freights using e2open Bluejay and tracking tools.

Identified improvement opportunities within the delivery process to enhance efficiency.

Managed customer claims to ensure satisfaction and resolution.

Oversaw order fulfillment from processing to delivery, keeping customers updated on progress.

Assisted customers through outbound calls and face-to-face interactions daily.

Managed forward and reverse logistics, ensuring efficient operations.

Planned and coordinated logistics and transportation processes.

Provided resolutions for internal and external partners to enhance collaboration.

Updated SAP with accurate purchase order information for reliable reporting.

Created sales orders in Salesforce and Ariba, focusing on promotional management.

Validated partner reports and processed credits accordingly.

Extracted data from tools to Excel for analysis and reporting.