Seasoned IT Operations Manager with over 20 years of experience leading successful implementations and fostering strong client relationships. Skilled in managing complex IT projects and operations, ensuring seamless delivery and client satisfaction. Adept at engaging stakeholders, building trust, and delivering tailored solutions.
Hi, I’m
Sharath Paul Sarvotham
IT Operations Manager
Sydney,NSW
Summary
Overview
24
years of professional experience
1
Certification
Work History
Commonwealth Bank of Australia
IT Operations Manager
01.2022 - 09.2024
Job overview
- Led & mentored a team of 9 engineers, improving performance & reducing costs across MS Azure & AWS
- Managed critical systems and ensured optimal performance, handling 2000 incidents per year and resolving 95% of incidents within SLA period
- Led perimeter security and lifecycle management initiatives for tier 1 applications such as NetBank, CommBiz, and CommSec ensuring 99.9% availability with 0 critical network incidents
- Responsible for Implementing over 200 DevOps and CI/CD deployments for continuous improvement with DevOps team support with a 90% success rate
- Worked closely with Cyber Security to align information security controls and standards
- Implemented information security controls design and perimeter security controls leading to a 20% improvement in incident resolution times
- Enhanced IT service operations, achieving a 20% improvement in incident resolution times and a 15% increase in SLA compliance, thereby significantly improving system stability for critical banking applications
- Was responsible for Conflict resolution, Transformational leadership and Providing continuous feedback
Commonwealth Bank of Australia
Team Leader
01.2016 - 12.2021
Job overview
- Oversaw secure file transfer services for enterprise operations, integrating APIs and implementing vulnerability management
- Monitored and ensured efficiency in file transfer operations using Axway Secure Transport
- Managed vendor relationships, ensuring effective support and service delivery
- Migrated CBA's external-facing websites to Akamai for CDN and WAF functionality delivered on time and within budget
- Coordinated with internal teams and Akamai to ensure smooth implementation of migrating web sites to Akamai
- Oversaw integration of AWS Route 53 for DNS management of external websites
- Ensured continuous availability and security (DDoS mitigation) of CBA’s external web presence
Commonwealth Bank of Australia
Senior Systems Engineer
01.2013 - 12.2015
Job overview
- Managed BlueCoat Security Analytics appliances
- Provided production support for BlueCoat Security Analytics appliances within CBA
- Monitored system performance and addressed any operational issues to maintain security standards
- Collaborated with internal Cyber Security Services to ensure alignment with security protocols
- Conducted regular system updates and vulnerability assessments to protect against emerging threats
CBA
Systems Engineer
02.2009 - 12.2012
Job overview
CBA
Lead Technical Support Engineer
11.2004 - 01.2009
Job overview
CBA
Software Analyst Programmer
09.2001 - 10.2004
Job overview
NutriVision
Software Engineer
01.2001 - 08.2001
Job overview
Education
Viseshwaraiah Technological UniversityIndia
Master of Technology from Software Engineering
03.2000
University Overview
Gulbarga UniversityIndia
Bachelor of Engineering from Computer Science & Engineering
07.1996
University Overview
Skills
- AWS
- Azure
- Vendor management
- Client relationship building
- Team building
- Stakeholder communication
- Business centric approach
- Value driven approach
- Technical solutions
- Network resiliency
- Cost reduction initiatives
- Dashboards
- SPLUNK
- CloudWatch
- Dynatrace
- IT budgeting
- IT compliance
- IT infrastructure management
- Software development
- IT risk management
- Cybersecurity management
- Information security
- Business continuity planning
- Enterprise architecture
- IT service management
- IT strategy development
- Incident management
- Disaster recovery planning
- Database administration
- ITIL framework
- Team development
- Capacity planning
- IT infrastructure
- Virtualization
- Technical support oversight
- Documentation management
- Quality assurance
- Technical leadership
- IT asset management
- Application support
- Cybersecurity best practices
- IT governance
- Team collaboration
- Operating system management
- Disaster recovery
- Technical troubleshooting
- Technical onboarding design
Certification
- Symantec Web Protection - Edge SWG Diagnostics and Troubleshooting
- Axway Secure Transport 5.5
- ITIL v4 Foundation
- Akamai Web Application and API Protection
- Akamai In-Browser Protection
- Akamai Web Performance & Offload
- ITIL v3 Foundation
References
References
Professional references available upon request.
Timeline
IT Operations Manager
Commonwealth Bank of Australia
01.2022 - 09.2024
Team Leader
Commonwealth Bank of Australia
01.2016 - 12.2021
Senior Systems Engineer
Commonwealth Bank of Australia
01.2013 - 12.2015
Systems Engineer
CBA
02.2009 - 12.2012
Lead Technical Support Engineer
CBA
11.2004 - 01.2009
Software Analyst Programmer
CBA
09.2001 - 10.2004
Software Engineer
NutriVision
01.2001 - 08.2001
Viseshwaraiah Technological University
Master of Technology from Software Engineering
Gulbarga University
Bachelor of Engineering from Computer Science & Engineering
Accomplishments
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 9 staff members.
- Collaborated with team of 3 in the development of Collapsing Proxy Infrastructure (single tier architecture).
- By collapsing proxy infrastructure saved 400K annually
- Saved the company $800K by aggressively negotiating with suppliers.
- Collaborated with cyber security in safe guarding systems
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Hindi
Upper Intermediate (B2)
B2
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureFlexible work hoursCareer advancementPaid sick leaveWork from home optionPaid time offSimilar Profiles
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