Summary
Overview
Work History
Education
Skills
Timeline
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Sharath Shankaranarayanan

Burwood,VIC

Summary

Highly industrious sport management graduate with dynamic problem solving skills and proven experiences in data analysis, customer relationship management and database management.


Career-oriented and lifelong learner engaged in continuous upskilling in data analytics solutions to transform digital applications and improve business process efficiency by automation, enhancements etc. in business systems.


Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Triage Officer

ANZ
01.2022 - Current
  • Validated all incoming home loan applications and supporting documents
  • Managed and resolved customer enquires through exemplary customer service on pending home loan applications and meeting requests within the set service level agreement
  • Liaised with different business stakeholders within the organization to develop a customer management system that helped automate the pre assessment process and increase productivity by 30%
  • Documented and updated pre assessment standard operating procedure that provides a step by step guide for the team members
  • Provided training and support to the team members which improved their productivity by 15% over the span of three months

Quality Analyst

Concentrix Services Pty Ltd
08.2020 - 01.2022
  • Worked with different stakeholders to identify and document operational & system requirements by creating SOPs and designed knowledge base
  • Analyzed client's requirements and created As-is and To-be process maps
  • Designed dashboards in Power BI to analyze team's performance based on KPIs
  • Led and reported on client calibration sessions to ensure quality standards are maintained in lending systems
  • Reviewed change comms and provided feedback to the Change Manager and client SMEs
  • Facilitated scrum meetings and workshops to identify roadblocks and proposed feasible solutions to the client


Team Manager

Fitzroy Doncaster Cricket Club
10.2018 - 03.2019
  • Maintenance, update and management of the MyCricket cricket management platform for the club during match days
  • Setting up the umpires room and the scorers box with the required essentials
  • Inventory management of merchandise and cricket equipments during practice and match days based on the player requirments
  • Match day social media coordination and general admin assistance

Software Engineer

Ameex Technologies
06.2014 - 05.2017
  • Led a team of three in the development and delivery of website development projects and handled client communications
  • Analyzed and proposed technical solutions based on customer requirements, budget and product goal.
  • Developed comprehensive documentation, facilitating seamless handover of projects to other team members or departments.
  • Orchestrated efficient large-scale software deployments.
  • Streamlined data management processes by automating routine tasks such as backups and updates.

Education

Master of Business - Sports Management

Deakin University
Melbourne, VIC
06.2019

Bachelor of Technology - Information Technology

College of Engineering, Guindy
Chennai, IND
06.2014

Skills

  • Attention to detail
  • Problem solving
  • Effective communication
  • Team Player
  • Ability to work autonomously

Timeline

Triage Officer

ANZ
01.2022 - Current

Quality Analyst

Concentrix Services Pty Ltd
08.2020 - 01.2022

Team Manager

Fitzroy Doncaster Cricket Club
10.2018 - 03.2019

Software Engineer

Ameex Technologies
06.2014 - 05.2017

Master of Business - Sports Management

Deakin University

Bachelor of Technology - Information Technology

College of Engineering, Guindy

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Sharath Shankaranarayanan