Sharay Slivarich
Nagambie,VIC
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Administrative Officer
The SEED Project Brotherhood of St Laurence
Seymour, Vic
07.2024 - Current
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed office supplies inventory and placed orders when necessary.
- Managed database systems containing customer contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed and maintained filing systems for confidential documents and records.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Processed invoices for payment using accounting software applications.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Administration Officer
VincentCare
Shepparton, Vic
07.2023 - 06.2024
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Ensured that all incoming calls were answered promptly in a professional manner.
- Monitored stock levels within the office environment, placing orders when necessary.
- Updated databases with new customer contact details or changes in existing accounts.
- Organised meetings and conferences for internal staff members, as well as external stakeholders.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Assisted team with timely and accurate administrative work covering multiple remote sites.
Customer Service Officer
Bendigo Bank
Hastings, Vic
02.2019 - 03.2021
- Processed payments from customers using point of sale systems.
- Educated customers on products and services offered by the company.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Developed strong relationships with customers to ensure repeat business.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Prepared reports on transaction activity for management review.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Processed loan payments by verifying funds availability prior to disbursing funds.
Education
Diploma - Financial Counselling
Eva Burrows College
Ringwood, VICSkills
- Time management
- Effective communication
- Personnel management
- Documentation and control
- Account reconciliation
- Database administration
- Travel arrangements
- Office administration
- Excellent customer service
Certification
- Current WWC
References
References available upon request.
Timeline
Project Administrative Officer
The SEED Project Brotherhood of St Laurence
07.2024 - Current
Administration Officer
VincentCare
07.2023 - 06.2024
Customer Service Officer
Bendigo Bank
02.2019 - 03.2021
Diploma - Financial Counselling
Eva Burrows College
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