Shardannae Dale

• Provided exceptional customer service by engaging with customers and taking orders.
• Making quality coffee and drinks using espresso machines and grinders.
• Maintained cleanliness and organization of workstations and customer areas.
• Working together with colleagues to ensure smooth daily operations.

Maintained consistent payment workflows for banks and tenants on a day-to-day basis.

Managed communications with tenants and creditors.

Executed tasks related to invoice and payment management.

Contributed to efficient execution of periodic financial reconciliations.

Coordinated community engagement efforts for events, tribunal sessions, and residential visits to enhance tenant involvement.

Coordinated engagement efforts across community events, tribunal sessions, and residential visits.

Managed communications with tenants and creditors to ensure clear understanding of payment obligations and resolve issues promptly.

• Memorized recipes for specialty coffee beverages and seasonal offerings, enhancing customer experience.
• Demonstrated strong reliability through consistent attendance and punctuality.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Promoted additional items with beverages, increasing store sales.
• Cleaned counters, machines, utensils, and seating areas daily.
• Promoted additional items with beverages, contributing to increased store sales.

• Guided customers in selecting menu items tailored to dietary requirements and preferences.
• Helped customers choose items based on menu options, dietary requirements and preferences.
• Welcomed customers upon arrival, providing prompt assistance to enhance their experience.
• Reconciled cash drawer and corrected any errors.
• Rotated food items and discarded expired items to keep food inventory fresh.
• Ensured clean and organized environment to enhance customer attraction and retention.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Made and served brand-specific café beverages per day with speed, quality and consistency.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Learned every menu preparation and numerous off-label drinks to meet all customer needs.
• Cultivated ability to recall customers' names and address each by name.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.