Shardyn Mitchell
Coomera
Summary
Goal-orientated individual with a pleasant personality and a tenacity that knows no restrictions. Trustworthy and compassionate public service professional. Dedicated, quick to learn and works well in stressful situations. Looking to meld a great education with the experience of working for an organisation committed to serving people.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food & Beverage Attendant
Star Gold Coast
11.2023 - Current
- Enhanced customer satisfaction by delivering prompt and friendly beverage service.
- Increased beverage sales through upselling techniques and thorough knowledge of menu items.
- Maintained a clean and inviting bar area, ensuring an enjoyable guest experience.
- Contributed to efficient operations by quickly processing drink orders and accurately handling transactions.
- Collaborated with team members to provide seamless service during high-volume shifts.
Bartender
Treasury Casino And Hotel
03.2023 - 08.2023
- Served high customer volumes up to 1000 patrons during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Mixed unique and interesting cocktails for customers, including bar specials.
Bartender
Brisbane Valley Tavern
09.2022 - 12.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Bartender / Kitchen Hand / Bottle Shop Attendant
Hotel Lowood
08.2021 - 09.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed check-ins and directed guests to rooms and facilities.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Managed over 50 calls per day.
Bottle Shop Attendant
Brisbane Valley Fine Wine & Spirits
08.2021 - 09.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Barista Trainer
Tree Change Cafe
02.2019 - 06.2021
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Taught proper procedures and strategies for success to new employees.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Completed successful daily cash audits to correctly balance drawers at end of shifts
Education
High School Diploma -
Lowood State High School
Fernvale, QLD11.2021
Skills
- Responsible Alcohol Service
- Anticipating Guest Needs
- Hospitality and Accommodation
- Cash Register Operation
- Safe Serving Knowledge
- Guest Satisfaction
- Beer, Wine and Cocktails
- Energetic and Outgoing
- Liquor, Beer and Wine Knowledge
- Clear and Effective Communication
Certification
Diploma of Business
Certificate III of Hospitality
Certificate III of Visual Arts
Certificate II of Applied Fashion
Certificate II of Vocational Work Skills
Certificate II of Active Volunteering
Timeline
Food & Beverage Attendant
Star Gold Coast
11.2023 - Current
Bartender
Treasury Casino And Hotel
03.2023 - 08.2023
Bartender
Brisbane Valley Tavern
09.2022 - 12.2022
Bartender / Kitchen Hand / Bottle Shop Attendant
Hotel Lowood
08.2021 - 09.2022
Bottle Shop Attendant
Brisbane Valley Fine Wine & Spirits
08.2021 - 09.2022
Barista Trainer
Tree Change Cafe
02.2019 - 06.2021
High School Diploma -
Lowood State High School
Diploma of Business
Certificate III of Hospitality
Certificate III of Visual Arts
Certificate II of Applied Fashion
Certificate II of Vocational Work Skills
Certificate II of Active Volunteering
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