Shareena Khan
Hinchinbrook
Summary
Diligent Domestic Cleaner with thorough background in maintaining cleanliness and organization in residential settings. Known for consistently meeting client satisfaction through attention to detail and reliability. Demonstrated ability to handle various cleaning tasks efficiently and use appropriate cleaning techniques and products.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Domestic Cleaner
Self - Employed
03.2019 - Current
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
- Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
- Accommodated special requests from clients, tailoring cleaning services to their specific needs.
- Complied with safety guidelines while using various cleaning chemicals and tools efficiently minimizing risk exposure both towards self and property inhabitants.
Receptionist
Starling Engineering
12.2014 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Certificate II - Transport Security Protection (International Airport Screening Officer)
TAFE
12.2023
MYOB Certification - undefined
TAFE
07.2021
Certificate II - customer conduct
TAFE
05.2006
Certificate IV - Secretarial Studies
FIJI NATIONAL UNIVERSITY
09.1996
Skills
- Self-motivation and initiative
- Organization and decluttering
- Bed making and linen care
- Dusting and polishing surfaces
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
Timeline
Domestic Cleaner
Self - Employed
03.2019 - Current
Receptionist
Starling Engineering
12.2014 - 01.2019
MYOB Certification - undefined
TAFE
Certificate II - customer conduct
TAFE
Certificate II - Transport Security Protection (International Airport Screening Officer)
TAFE
Certificate IV - Secretarial Studies
FIJI NATIONAL UNIVERSITY
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