Sharen Yuvialis

• Ensured timely acceptance and system entry of customer purchase orders to facilitate efficient order fulfillment.
• Tracked orders and notified customers of status or potential delays.
• Collaborated with sales, factory sites and carriers to address client concerns and expedite orders when necessary.
• Ensured documentations compliance with industry regulations, reducing the risk of fines or penalties.
• Adapted quickly to unexpected disruptions in the supply chain, optimized transportation strategies by adjusting schedules accordingly to minimize negative impacts on business operations.
• Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
• Implement proactive inventory management strategies to help customers maintain optimal stock levels and avoid stockouts.
• Followed up on customer payments in line with agreed payment terms, ensuring timely collections and reducing overdue accounts.

• Send Pre-Alert, Arrival/Delay Notice and Outturn Report to clients as required.
• Register Consolidation, Shipments in CargoWise.
• Send clearance documents to nominated Customs Broker.
• Maintaining and updating client rates in CargoWise and quoting for Air and Sea freight shipments.
• Ensuring all shipments are booked on the most cost effective and timely services.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Lodge Sea Cargo with Border Force as required.
• Liaising with overseas offices and agents to facilitate safe and timely delivery of goods.
• Job Invoicing.

• Managing end-to-end shipment process, coordinating with country and global teams.
• Build customer relationships and identify new opportunities.
• Drive continuous improvement to retain loyalty.
• Monitored customer feedback to identify areas of improvement in customer experience.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Support digitization by positively influencing customer's uptake of new e-features.

Key Achievements

• Appointed as E-Commerce focal point within the customer service team.

• Maintained communication with existing/new customers, creating and maintaining customer database.
• Set up new accounts, established customer credit and set up payment methods.
• Answered customers' questions regarding products, prices, and availability.
• Proactively engage with customers to ensure satisfaction, address needs, and identify opportunities to strengthen partnerships and drive business outcomes.
• Review and negotiation for quotation rates.
• Cost & Pricing analysis, quarterly review of contracts and freight agreements.
• Increase sales based on KPI given.
• Assist with pricing schedules for quotes, promotions, and tender negotiations with Trade & Pricing leads.

Key Achievements

• Outstanding performance in sales year 2019
• Appointed as grain focal point within HMM AU.

• Data Entry, Documentation, Invoicing & OBL Release.
• Vessel & booking reconciliation, handle customer queries.
• Provided exceptional customer service by promptly addressing internal and external inquiries regarding document-related matters, ensuring timely resolution and satisfaction.
• Increased efficiency of documentation retrieval by creating user-friendly guides and reference materials for staff access.
• Maintained organized and efficient document flows by using excellent planning and multitasking skills.
• Liaise with Government departments eg AQIS and Australian Customs of EDN lodgment.

Key Achievements

• Improved customer service skill by handling problems daily & understanding customer requirements effectively.

• Create loading lists, reconcile bookings manifest, liaise with customers.
• Working autonomously, liaising/action customer queries.
• Producing reports, Issue invoices & release OBL bills against payment, Data entry.
• Resolved discrepancies in export documentation promptly, mitigating potential negative impacts on delivery timelines or customer relations.

Key Achievements

• Working autonomously, learned shipping documentation.