Summary
Overview
Work History
Education
Accomplishments
Timeline
SoftwareEngineer

Md Shariful Islam

Solution Architect
Melbourne,VIC

Summary

PERSONAL SUMMARY Account management and business development manager from a technology & sales background, with over five years of managerial experience of working for multinational companies. Highly focused with a comprehensive knowledge and understanding of Internet of Things (IoT). Currently responsible for product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with the IT, sales, marketing and support departments to ensure revenue and customer satisfaction goals are met. Possessing excellent written and oral communication skills including presentation experience to large and diverse audiences. Currently looking for a suitable account/product/business development role.

Overview

10
10
years of professional experience

Work History

Account Manager

ConnectAuz Pty Ltd
01.2021 - 05.2021
  • Www.connectauz.com.au Job Responsibility: 1.
  • Generate sales among client accounts, including upsetting and cross-selling 2.
  • Delivering the best possible customer service with a view to growing and supporting long-term relationships 3.
  • Operates as the point of contact for assigned customers 4.
  • Ensuring deliverables are received in an accurate and timely way, while preserving the customer relationship.
  • 5.
  • Develops and maintains long-term relationships with accounts 6.
  • Working with the business development and sales teams to hand customers over smoothly to each other, so that customer experience is optimal.
  • 7.
  • Makes sure clients receive requested products and services in a timely fashion 8.
  • Communicates client needs and demands to employer company 9.
  • Forecasts and tracks client account metrics 10.
  • Manage projects within client relationships, working to carry out client goals while meeting company goals 11.
  • Identifies opportunities to grow business with existing clients 12.
  • Coordinate with staff members working on the same account to ensure consistent service 13.
  • Service multiple clients concurrently, often meeting deadlines Major Clients:.
  • Evacovation- SaaS and IoT based emergency management solution.
  • Harvey Norman.
  • Henry Transport Group Page 2 of 4 2.
  • Summit Communications Limited.

Business Development Manager

Sister Concern of Summit Power International
11.2018 - 12.2020
  • 1.
  • Define the IoT product strategy and roadmap.
  • 2.
  • Deliver MRDs and PRDs with prioritized features and corresponding justification.
  • 3.
  • Work with external third parties to assess partnerships and licensing opportunities.
  • 4.
  • Be an expert with respect to the competition.
  • 5.
  • Develop the core positioning and messaging for the product.
  • 6.
  • Perform product demos to customers.
  • 7.
  • Set pricing to meet revenue and profitability goals.
  • 8.
  • Deliver a monthly revenue forecast.
  • 9.
  • Develop sales tools and collateral.
  • 10.
  • Propose an overall budget to ensure success.
  • 11.
  • Brief and train the sales force at quarterly sales meetings.
  • 12.
  • Brief press and analysts and go on press tours.
  • 13.
  • Act as a leader within the company.
  • Major Projects Leads:.
  • Development of Smart Home Solution.
  • IoT based indoor asset tracking.
  • IoT based safety solution for woman and Kids.

Design Engineer

Cyient Australia Pty Ltd
03.2018 - 09.2018
  • 1.
  • Establishment of FTTx network fault and performance monitoring tools.
  • 2.
  • Deployment of performance monitoring through NMS and EMS.
  • 3.
  • End-to-end design FTTB & FTTC designs quality assurance and quality control in FTTx developments.
  • 4.
  • FTTB & FTTC Design Analysis.
  • 5.
  • Review and verification of LASA (Land Access Statutory Approvals) documents.
  • 6.
  • Coordination of Design Pack Delivery to Telstra.
  • 7.
  • Proofreading and correcting documentation errors.
  • 8.
  • Reviewing drawings and designs to reflect modifications and additions.
  • 4.
  • Summit Communications Limited.
  • Manager-Operation and Maintenance and NOC www.summitcommunications.net.

01.2015 - 02.2018
  • 1.
  • Ensure network availability and service performance monitoring through 1st level field operation activities of Summit Communications Limited (SCL) .Network elements includes optical fiber, router (Juniper,CISCO),Switch (Alcatel 7330) DSLAM ,DWDM MUX (Huawei, ZTE) and power equipment.
  • Page 3 of 4 2.
  • Operational maintenance & troubleshooting of SCL HFC/FTTC/FTTB/FTTN network and supervision the usages of geospatial applications for access network operation.
  • 3.
  • 1st line troubleshooting, performance monitoring and diagnosis.
  • 4.
  • Fiber To The node - installation and underground cabling and equipment from network boundary to residential/enterprise property.
  • 5.
  • Review and approve HFC/FTTx Technical documents released through the change authority, to assess any impact on the technical requirements of the contract with client.
  • 6.
  • Maintaining relation with the client and vendor for smooth service operation.
  • 7.
  • Reporting and escalation to relevant stakeholder including management.
  • 8.
  • RCA (Root cause analysis) and solution design for the network operational team.
  • 9.
  • Leading & competency development of the full team of 278 members.

System Engineer

Configuration
08.2006 - 07.2010
  • Www.telenor.com Job Responsibility: 1.
  • Ensures connectivity for BTS and Core rollout E1’s by cross connection in MUX’s (like SMA &hiT) through EMS’s (Like TNMS & EMOS).
  • 2.
  • Prepare and run the DT for MGW configuration for TDM and signaling traffic.
  • 3.
  • Conversion of devices and definition of alarms for all E1’s, signaling links and traffic routes & ensures quality of configuration jobs to achieve core network and transfer related knowledge.
  • 4.
  • Ensure proper co ordination with stake holders planning and Operation.
  • 5.
  • Cell parameter configure in BSC and MSC for the new 900/1800 band, 3rd cabinet, Indoor, HVU, 4th Cell, Micro & Mobile BTS through Ericsson OSS RC.
  • 6.
  • New Node MSC, MSC-S,TSC,TSS Integration including MSC,MSC-S definition, PCM definition, Signaling definition both C7 & HSL, and Sigtran definition.
  • 7.
  • New Node MSC, MSC-S, TSC, TSS Integration with other operator including Route definition, PCM definition, Signaling C7 definition.

Education

B.Sc. - Electrical & Electronic Engineering

Khulna University of Engineering & Technology

Professional Certification: PRINCE2 Foundation Certificate in Project Management (License 5408548.20419538) PRINCE2 Practitioner Certificate in Project Management (License 5408548.20442776) ITIL Foundation Certificate in IT Service Management (License 5408548.20594749) Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching) (License - undefined

Accomplishments

  • Umbrella NMS Solution: To Incorporate all EMS in a single window of a NMS.
  • This is acollaboration of SCL and Everest.
  • Redlimpia: Technology audit of Summit Communication Limited's underground OFC and FTTxnetwork to update database and standardization.
  • 5.
  • Telenor , APAC RegionLead Engineer-Back Office, Service Operationwww.telenor.comJanuary,2012 to January,2015Job Responsibility:1.
  • Team leading of Back Office DWDM and IP team.
  • 2.
  • Ensure Fault Handling of DWDM Network (Huawei OptiX OSN-6800).
  • 3.
  • Ensure Fault Handling of IP Network (Huawei NE40 Router, Ericsson4.
  • Juniper Router and Black diamond switch).
  • 5.
  • Coordinate with relevant people for DWDM, IP, SDH and PDH network fault rectification & providenecessary support in fault rectification process.
  • 6.
  • Preparing fault & performance reports for transmission network to management and ensure troubleticketing.
  • Major Projects involvement:.
  • IP Back haul project: To convert TDM base MW network into IP based network as preparedness for3G technology.
  • Network Engineering and Resource Management project (NERM): It’s an inventory managementsystem to incorporate all type of technology inventory in a single platform which is collaboration withOracle and Wipro.
  • Project OEye: Design and implement a serviced based monitoring tool for IP nodes, core nodes andBTS performance.
  • This works like the eye of GP technology operation team.
  • 6.
  • Telenor, APAC RegionSenior System Engineer, Back Office, ServiceOperationwww.telenor.comJob Responsibility:August 2010 to December 2012Page 4 of 41.
  • Team leading of Back Office SDH team.
  • 2.
  • Ensure Fault Handling of SDH (Siemens 7070 & 7050 hiT), Fiber Optic backbone and PDH (Huawei-RTN, NEC-PASOLINK, Ericsson-MINILINK & NSN-SRA4,SRA3,SRAL,SRT1c) network.
  • 3.
  • Coordinate with relevant people for SDH and PDH network fault rectification & provide necessarysupport in fault rectification process.
  • 4.
  • Preparing fault reports for transmission network.
  • 5.
  • Preparing performance report of transmission network.
  • 6.
  • 24 hrs availability of transmission Network Management System.
  • 7.
  • Ensure minimum alarm in the transmission EMS and ensure trouble ticketing.
  • 8.
  • Assist Back Office Transmission System team leader in achieving KPIs.
  • 9.
  • Involvement in 2nd Vendor (Huawei) project.
  • 10.
  • Involvement in HP NMS project and primary contact point of HP for any transmission related issue.
  • Major Projects involvement:.
  • Umbrella NMS Solution: To Incorporate all EMS in a single window of a NMS.
  • This project iscollaboration of Grameenphone Ltd, Huawei and Hewlett-Packard (HP).
  • HP-NMS Project (2ndPhase): To Incorporate all the alarms of IP nodes in a single window of HP-NMS.
  • This was a very critical project as there was no EMS for IP platform.
  • System Quality performance and Automation: To perform health check of different MPBNRouter/switch, hiT (ADM) and MW nodes and circulate its report to concern bodies automatically.

Timeline

Account Manager

ConnectAuz Pty Ltd
01.2021 - 05.2021

Business Development Manager

Sister Concern of Summit Power International
11.2018 - 12.2020

Design Engineer

Cyient Australia Pty Ltd
03.2018 - 09.2018

01.2015 - 02.2018

System Engineer

Configuration
08.2006 - 07.2010

Professional Certification: PRINCE2 Foundation Certificate in Project Management (License 5408548.20419538) PRINCE2 Practitioner Certificate in Project Management (License 5408548.20442776) ITIL Foundation Certificate in IT Service Management (License 5408548.20594749) Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching) (License - undefined

B.Sc. - Electrical & Electronic Engineering

Khulna University of Engineering & Technology
Md Shariful IslamSolution Architect