SHARIFAH NURAMIZA
Hospitality and store manager
Baldivis,WA
Summary
Dynamic Store Manager with a proven track record at Roll’d, excelling in promotional planning and team building. Expert in enhancing customer satisfaction through effective training and shift scheduling. Recognized for driving sales and fostering a collaborative environment, ensuring high productivity and exceptional service standards.
Overview
5
5
years of professional experience
Work History
Store Manager
Roll’d
10.2024 - 03.2025
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Shift Manager
McDonald's
02.2021 - 08.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Barista
Reds Cafe
02.2020 - 12.2021
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
Skills
- Promotional planning
- Store operations oversight
- Hourly shift management
- Personnel development
- Shift scheduling
- Sales strategies
- Process improvements
- Employee training
- Opening and closing procedures
- Team building and leadership
- POS systems
- Accurate money handling
- Team building
- Training and mentoring
- Customer service
Timeline
Store Manager
Roll’d
10.2024 - 03.2025
Shift Manager
McDonald's
02.2021 - 08.2024
Barista
Reds Cafe
02.2020 - 12.2021
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