Experienced in project management and well-versed in clinical research protocols within a clinical trial research environment. Recognized for strong communication and problem-solving abilities, ensuring seamless operations and adherence to regulations. Seeking to apply these transferable skills while transitioning into a new field. Possesses a solid understanding of NSW Health clinical research principles and regulatory standards, coupled with proficiency in data collection and documentation. Prepared to utilize and enhance project coordination and data management skills in a Policy & Project Officer role.
Overview
10
10
years of professional experience
Work History
Clinical Trial Coordinator
Western Sydney Local Health District
09.2023 - Current
Managed multiple projects concurrently without compromising quality or attention to detail.
Assisted in the preparation of regulatory submissions, ensuring completeness and accuracy of all required documentation.
Participated in cross-functional team meetings to provide updates on trial progress and discuss potential areas for improvement or optimization.
Streamlined data collection processes for increased efficiency in data entry and analysis.
Enhanced site performance metrics by providing ongoing support and resources to clinical trial investigators.
Supported efforts to improve operational efficiency within the clinical trials department through process improvements and best practice sharing.
Maintained compliance with study protocols, ensuring accurate documentation of all study-related activities.
Ensured timely reporting of adverse events, maintaining patient safety throughout the course of the trial.
Maintained comprehensive knowledge of industry regulations, staying current on updates or changes that could impact the clinical trial process.
Developed strong relationships with key stakeholders, fostering a collaborative environment for successful clinical trials.
Maintained compliance with protocols covering patient care and clinical trial operations.
Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
Complied with research protocols by providing ongoing quality control audits.
Recruitment & Business Support Officer
Western Sydney Local Health District
02.2021 - 09.2023
Executive Support to the Director Clinical Trials & Manager Operations by providing high level administrative support & communications via briefs, responses and delivering projects within required timeframes.
Work collaboratively to develop and maintain open, effective, and efficient stakeholder relationships both internal and external.
Human Resources & Recruitment expertise delivered to staff in liaison with the central HR unit by high level planning, organizational and strong negotiation skills.
Manage staff rostering and provide workforce advice to management and staff as per departmental need.
Orientation of new staff and ongoing support of existing staff in administrative processes and procedures.
Work with recruiting teams and human resources representatives to accomplish hiring objectives/KPIs.
Provide support for staff members and management, to identify and resolve conflicts.
Act as appropriate and effective role model and promote culture and supporting practices that reflect organizational values through demonstrated behaviors and interactions with patients/clients/employees.
Maintain responsibilities for personal and professional development by participating in training/education activities, and performance reviews to continuously improve level and quality of service.
Monitor and evaluate administrative processes, systems and procedures to improve office efficiency and ensure delivery of quality service to internal and external clients of unit.
Manage staff travel, conference & other departmental event arrangements in compliance with the policy.
Manage Medical Oncology Trials Unit meetings by booking rooms, preparing and distributing agenda, minutes, work in collaboration with the respective chair of the meetings.
Collaborated with cross-functional teams for the successful execution of strategic initiatives.
Held meetings to communicate new policies and procedures to appropriate personnel.
Served as a liaison between different departments within the organization, promoting effective communication and collaboration on joint projects.
Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
Handled sensitive documents securely while maintaining strict confidentiality protocols in line with company policy.
Acting Human Resources Officer
Western Sydney Local Health District
07.2021 - 09.2021
Provide outstanding, front-line customer service to clients within designated Health Facility/Directorate, while maintaining high standard of confidentiality and privacy.
Provide advice and HR support services on variety of employment matters and conditions of employment queries, as well as providing basic award interpretation and HR support/advice to all levels of management and staff.
Advise and assist with recruitment processes, employment conditions and entitlements, policies, procedures, and processes.
Respond to initial client enquiries, including handling and/or referring telephone enquiries, responding to requests from clients and redirecting enquiries or service requests to appropriate Business Partner or Human Resources/Workforce Manager where relevant.
Manage, monitor and report on key performance indicators as related to position.
Assist in preparation of drafts and final formatting of correspondence on behalf of or prepared by HR Business Partners or HR Manager such as letters, briefs, reports and presentations.
Organize and prepare for meetings/training courses by templating, formatting, printing, binding and stapling, booking facilities, arranging catering, course materials and technological equipment.
Provide high level administrative support services, including word processing, database, spreadsheet and clerical support for HR team and clients, as required.
Coordinate movement and tracking of all documentation into and out of unit via record management system and follow up outstanding matters.
Maintain recruitment, human resources and other project information systems and related databases including data entry and standard management reporting, with high attention to detail.
Manage all office records in accordance with record retention and other departmental policies.
Management of highly sensitive and confidential, disciplinary, and industrial information.
Provide project and administrative support to Human Resources team including Human Resources/Workforce Manager, and participate in special projects as required.
Administration Support Officer Westmead Executive
Western Sydney Local Health District
03.2020 - 08.2020
Main point-of-contact in Westmead General Manager’s Unit for over 30 employees, supporting administrative needs and recruitment tasks.
Secretariat support to the GM’s subcommittees with agenda, action log and follow up on action items on behalf of the committee.
Organized company events and meetings, ensuring smooth logistics and positive outcomes for all attendees.
Coordinate Flexible Work applications and correspondence.
Collate COVID-19 departmental action plans into secure record management systems.
Lead administrative support to Westmead General Manager's COVID-19 Team.
Maintain consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
Developed office policies and procedures that led to increased consistency across departmental operations.
Recruitment Officer Nursing Workforce
Western Sydney Local Health District
01.2015 - 03.2020
Lead Recruitment & administrative support of Annual Graduate Nursing Recruitment (Bulk Recruitment Campaign) across Western Sydney Local Health District by managing end-to-end of nursing recruitment cycle.
Coach Nurse Managers and Nurse Unit Managers within Nursing & Midwifery Team to ensure backfill vacancies, conducting end-to-end recruitment activity in line with the NSW Health Recruitment Policy & Guidelines.
Generate Nursing Workforce Reports for Nursing management review to understand current & prospective nursing vacancy trends.
Manage Casual Pool Recruitment and onboarding through HRIS systems such as Mercury Erecruit and Recruitment and Onboarding portals.
Manage and coordinate external Nursing Agency recruitment by communicating & maintaining relations with various Nursing Agencies to backfill Casual Nursing roles.
Support the wider HR, Recruitment, Workforce Transactions & Payroll teams to ensure proper consultation and update record keeping.
Advise on improving recruitment activity by monitoring past and ongoing nursing recruitment trends and keeping up to date with the market.
Promote efficient staff retention strategies in liaison with the Nursing Management.
Maintain register of Nursing registrations via AHPRA and Working with Children's Check.
Track active recruitments via spreadsheets and maintain record management through district portals in HPE/TRIM.
Develop and maintain effective stakeholder relationships to better support talent acquisition.
Promptly corresponded with applicants and coordinated and conducted interviews.
Hired employees and initiated new hire paperwork process.
Education
Master of Business Administration - Strategic Human Resources
University of Southern Queensland
01.2019
Graduate Certificate - Business, Computing
University of Southern Queensland
12.2017
Bachelor of Science - Biological Sciences, Commerce
Texas A&M University
12.2010
Bachelor of Information Technology - Information Technology
Manipal University
04.2003
Skills
Project management
Planning & Organisation
Teamwork & Collaboration
Stakeholder collaboration
Communication
Clinical trial management
Study coordination
Data management
Time management
Problem-solving
Attention to detail
Meetings & Event management
Timeline
Clinical Trial Coordinator
Western Sydney Local Health District
09.2023 - Current
Acting Human Resources Officer
Western Sydney Local Health District
07.2021 - 09.2021
Recruitment & Business Support Officer
Western Sydney Local Health District
02.2021 - 09.2023
Administration Support Officer Westmead Executive
Western Sydney Local Health District
03.2020 - 08.2020
Recruitment Officer Nursing Workforce
Western Sydney Local Health District
01.2015 - 03.2020
Graduate Certificate - Business, Computing
University of Southern Queensland
Bachelor of Science - Biological Sciences, Commerce
Texas A&M University
Bachelor of Information Technology - Information Technology
Manipal University
Master of Business Administration - Strategic Human Resources
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