Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Sharlai Hughes

Sharlai Hughes

Cairns,QLD

Summary

Versitile professional with a proven track record of delivering exceptional results in events, hospitality, sales, and health industries. Amid the challenging times of COVID, I successfully retrained as a remedial massage therapist, demonstrating adaptability and an unwavering commitment to personal and professional growth. Now, I am eager to transition back into the dynamic field of events management, where my true passion lies. With a unique blend of skills and expertise, I am confident in my ability to drive success in this industry.

Overview

17
17
years of professional experience

Work History

Audio Visual Technician

Staging Connections
06.2007 - 02.2010
  • Worked as part of a team & autonomously to setup, operate, and packdown audio-visual equipment across various prestigious venues, including 5-star hotels, The Star Casino, and ANZ Stadium, each requiring unique configurations and specs
  • Served as Crew Leader, managing contractors to ensure the adhesion to deadlines and WHS practices
  • Served as client's point-of-contact & provided on-site technical support & troubleshooting during event days
  • Performed the role of Crew Leader, managing workflow, delegating roles & ensuring set-ups were in accordance with specs & schematics
  • Regular maintenance and testing of AV equipment to ensure optimal performance and readiness for use
  • Perform all work in accordance with WHS policies and procedures
  • Continuously upskilled in the operation of increasingly advanced AV equipment, ensuring expertise in the latest technology for high-quality event productions

Events and Marketing Intern

Century Venues
03.2010 - 03.2011
  • Served as the face of the company and first point of contact for clients and customers, handling reception and general office duties
  • Provided administrative support to company directors and Event Managers, including sourcing contractors/ suppliers, obtaining quotes, and updating company templates
  • Contributed to event coordination for The Sydney Comedy Festival and The Fringe Festival, managing specific projects and maintaining close relationships with artists and entertainment providers
  • Assisted the marketing team with creating briefs, proofing materials, liaising with graphic designers, and sourcing new opportunities for exposure
  • Developed and implemented a new filing system to improve efficiency in document and management


Programs & Events Administration Assistant

Heart Foundation
09.2011 - 03.2013
  • Support the Community Fundraising Director and Jump Rope for Heart Field Officers by conducting research, compiling data, and providing administrative assistance
  • Manage and organise databases, files, and mailing processes for efficient operations
  • Manage administration processes to maintain compliancy laws enforced by the Office of Charities
  • Record and manage inventory levels of Heart Foundation merchandise & JRFH prizes

Food & Beverage Supervisor

Freycinet Lodge
05.2013 - 02.2016
  • Promoted from F&B Attendent to Supervisior
  • Consistently met or exceeded sales targets through effective team leadership and motivation tactics
  • Cash handling operations, including reconcilitaion, and troubleshooting discrepancies related to POS system and customer transactions at the end of each service
  • Addressed customer complaints with a professional demeanour and used communication and problem-solving skills to resolve issues
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams
  • Improved team productivity by providing comprehensive training on customer service techniques
  • Optimised inventory control through regular stocktaking, recording & minimising waste and effectively managing stock levels

Relief Duty Manager

Artist Residence
05.2016 - 06.2018
  • Managed daily operations of the boutique hotel, ensuring seamless guest experiences and maintaining high standards of service across all departments, including the award-winning Cocktail Shack bar
  • Supervised and supported hotel and bar staff during shifts, providing guidance and resolving any issues to maintain a smooth and efficient workflow
  • Acted as the primary point of contact for guests, addressing inquiries, handling complaints, and ensuring a welcoming and comfortable environment
  • Coordinated a variety of events at the hotel and The Cocktail Shack, such as private parties and special functions
  • Effectively marketed hotel services and products at The Cocktail Shack, driving revenue growth through successful upselling techniques
  • Cash handling, end-of-day reconciliation, and ensuring that all transactions were accurately recorded
  • Maintained adherence to health, safety, and licensing regulations

Store Manager

Salvation Army Thrift Store
11.2018 - 03.2020
  • Oversaw daily operations, including inventory management, staff scheduling, and customer service
  • Managed cash handling, reconciliations, and financial reporting to ensure accurate accounting and profitability
  • Recruited, hired, and trained new employees and volunteers, providing ongoing support and performance reviews
  • Implemented merchandising strategies to optimise store layout, product placement, and pricing, increasing sales and community engagement
  • Conducted regular inventory assessments and coordinated with donation centres to maintain optimal stock levels
  • Developed and maintained relationships with local community groups and donors, promoting the store and increasing donations
  • Ensured compliance with health and safety regulations

Remedial Massage Therapist | Admin Assistant | Yoga Instructor

Hunter Physio Sports Clinic
10.2022 - 06.2024
  • Provide Remedial Massage, Dry Needling & Cupping clinical treatments & develop treatment plans relevant to clients' rehabilitation goals
  • Create and maintain strong relationships with clients, rebooking & increasing repeat clientele with CRM protocols
  • Collaborate with Physiotherapists & insurance providers on clients' rehab needs
  • Apply for AHRR’s and meet insurer standards
  • Maintained detailed records of client progress, tracking improvement markers & data
  • Tailor yoga classes to support injury management & therapeutic goals
  • Advanced use of practice management software
  • Process payments, remittances, EPC’s, Workcover, DVA documents
  • Maintain a clean, safe and well-organised work environment with a focus on infection control

Education

Diploma of Event Management -

Advanced Careers College
Newcastle, NSW

Cert III – Live Production of Theatre & Events -

Julius Events College
Sydney, NSW

Certificate IIII - Entrepreneurship & New Business -

Hunter Business Centre
Newcastle, NSW

Diploma of Remedial Massage -

TAFE NSW
Newcastle, NSW

Dry Needling / Functional Release Cupping -

Advanced Clinical Education
Sydney, NSW

500 Hour Registered Yoga Teacher -

Johnny Nasello Yoga, Mysan Sidbo Yoga, VanCityAcro
Thailand, Australia, Canada

Skills

  • Calm under pressure
  • Creativity and adaptability
  • Problem-solving & multitasking abilities
  • Sales skills
  • Logistics Management
  • New Business Development

References

Available at request

Timeline

Remedial Massage Therapist | Admin Assistant | Yoga Instructor

Hunter Physio Sports Clinic
10.2022 - 06.2024

Store Manager

Salvation Army Thrift Store
11.2018 - 03.2020

Relief Duty Manager

Artist Residence
05.2016 - 06.2018

Food & Beverage Supervisor

Freycinet Lodge
05.2013 - 02.2016

Programs & Events Administration Assistant

Heart Foundation
09.2011 - 03.2013

Events and Marketing Intern

Century Venues
03.2010 - 03.2011

Audio Visual Technician

Staging Connections
06.2007 - 02.2010

Diploma of Event Management -

Advanced Careers College

Cert III – Live Production of Theatre & Events -

Julius Events College

Certificate IIII - Entrepreneurship & New Business -

Hunter Business Centre

Diploma of Remedial Massage -

TAFE NSW

Dry Needling / Functional Release Cupping -

Advanced Clinical Education

500 Hour Registered Yoga Teacher -

Johnny Nasello Yoga, Mysan Sidbo Yoga, VanCityAcro

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Sharlai Hughes