Sharleen Craig
Currabubula,NSW
Summary
Dynamic professional with extensive experience in employee training and development within client management. Known for fostering effective communication and problem-solving strategies that enhance team performance and client satisfaction. Results-driven Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
17
17
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Account Manager
NB Pastoral
Tamworth
08.2021 - Current
- Facilitated employee training programs to improve skill sets and knowledge.
- Administered performance evaluation processes to support employee development initiatives.
- Coordinated conflict resolution strategies to maintain a positive work environment.
- Conducted exit interviews to gather feedback for future HR improvements.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Managed invoicing and payment processing for client accounts.
- Process payroll by collecting and verifying employee work hours.
- Respond to employee inquiries regarding pay and deductions.
- Developed documentation for shipping procedures to ensure compliance with regulations.
- Analyzed supply chain performance data to identify areas for operational improvement.
- Ensured compliance with all applicable regulations and laws concerning transportation, storage, and safety of goods.
- Managed client accounts and ensured satisfaction through effective communication.
- Developed and implemented strategic plans to meet client needs efficiently.
- Collaborated with cross-functional teams to enhance product offerings and solutions.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
Manager
Tamworth Superior Cleaning
Tamworth
11.2008 - 11.2020
- Managed team schedules to ensure adequate coverage and performance.
- Developed training programs for staff on safety and cleaning standards.
- Oversaw inventory management for cleaning supplies and equipment.
- Implemented quality control measures to maintain service excellence.
- Coordinated client communications to address service requests and feedback.
- Conducted regular performance evaluations for team members development.
- Supervised daily cleaning operations for residential and commercial clients.
- Trained staff on cleaning techniques and equipment usage.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed policies and procedures to ensure compliance with corporate standards.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Process payroll by collecting and verifying employee work hours.
- Maintain accurate employee records in payroll systems.
- Coordinated with vendors for supply procurement and equipment maintenance.
- Resolved conflicts and addressed concerns among cleaning personnel promptly.
- Resolved customer complaints concerning cleanliness or service issues promptly and professionally.
- Established quality control measures to ensure that work is completed according to standards set forth by the company.
- Responded quickly in emergency situations requiring immediate attention.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Education
Melville High
KempseySkills
- Performance evaluation
- Client management
- Payroll administration
- Employee engagement
- Recruitment strategy
- Conflict resolution
- Employee training
- Team building
- Inventory management
- Compliance standards
- Problem solving
- Effective communication
- Attention to detail
- Scheduling
- Health and safety
Certification
- C class car licence
- Firearms licence
References
References available upon request.
Timeline
Account Manager
NB Pastoral
08.2021 - Current
Manager
Tamworth Superior Cleaning
11.2008 - 11.2020
Melville High