KUMAR
Fairfield West
Summary
Compassionate Case Manager experienced in high pressure environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Gallagher Bassett
Wynyard
05.2023 - Current
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes
- Managed a portfolio of claims through the coordination of the treatment and recovery of injured workers, completed on both a self-insured company and a variety of small to medium businesses
Disability Support Worker/Carer
Superior Care Solutions
Woodbine
03.2023 - 05.2023
- Collaborated in reviewing Care Plans with Support Coordinators on a monthly basis with latest intervention strategies and progress notes
- Assist clients in accessing social and recreational activities and accompanied them to events/appointments
Care Manager
Home Instead
North Sydney
03.2023 - 05.2023
- Ensure payroll processes are accurate and submitted on time to payroll; ensure overtime is authorised in line with polices
- Experience in working cooperatively with Home Care Package holders and their carers to identify client goals and develop individualised care plans that are achievable with allocated funding.
Case Manager
QBE
Parramatta
05.2021 - 03.2023
- Established and checked coding procedures, monitored reports and updated internal files
- Developed and implemented comprehensive case management plans to address client needs and goals
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Disability Support Worker/Carer
Alpha Omega
07.2020 - 06.2021
- Prepared nutritious meals to meet individual dietary needs for clients
- Aided in daily living activities by dressing, grooming and showering
- Maintained detailed records of patient progress, documentation of services and case notes
- Maintained safety with tidy, clean, and hazard-free home environments.
Claims Advisor
Employers Mutual Limited
Parramatta
03.2019 - 05.2021
- Complete initial contact and determine eligibility and accept liability
- Assist the worker and employer with the claim process and providing support in return to work and injury recovery
- Maintained a suspicious claims database and prepared reports for supervisors
- Utilized appropriate cost containment techniques to reduce overall claim costs.
Sales Assistant
The Athlete's Foot
Burwood
10.2016 - 03.2019
- Kept detailed records of daily activities through an online customer database
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Built a diverse and consistent sales portfolio.
Administrator
Billant Insulations
Campbelltown
04.2016 - 10.2016
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Gathered, organized and input information into a digital database
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Education
High School Certificate - undefined
Westfields Sports High School
2015
Skills
- Communication – Ability to communicate effectively with superiors, colleagues and external providers I possess the ability to listen attentively, and respond in a clear and empathetic manner I treat all my staff members and stakeholders with respect and take on feedback in a positive manner
- Professionalism: I have extensive experience with customer service ranging from face-face to over the phone queries I am able to deal with complex matters and queries in a diplomatic manner and provide solutions I demonstrate the ability to work well in any team culture and third-party providers
- Organisational Development - Having a systematic approach is an incredibly vital attribute when managing multiple responsibilities in a busy environment I have the ability to identify important tasks and be able to prioritise to ensure tasks are actioned in an appropriate manner
Certification
Police Check - 2023
First Aid & CPR - 2023
Working with Children's Check - 2019
Timeline
Case Manager
Gallagher Bassett
05.2023 - Current
Disability Support Worker/Carer
Superior Care Solutions
03.2023 - 05.2023
Care Manager
Home Instead
03.2023 - 05.2023
Case Manager
QBE
05.2021 - 03.2023
Disability Support Worker/Carer
Alpha Omega
07.2020 - 06.2021
Claims Advisor
Employers Mutual Limited
03.2019 - 05.2021
Sales Assistant
The Athlete's Foot
10.2016 - 03.2019
Administrator
Billant Insulations
04.2016 - 10.2016
High School Certificate - undefined
Westfields Sports High School