Sharleen Lamahewage
Tuart Hill,WA
Summary
Knowledgeable and passionate customer service representative with extensive experience in the service, food & beverage, and hospitality industries. Excellent collaborator with an outgoing, pleasant demeanour and demonstrated capacity to develop connection with clients. Committed to keep clients satisfied and contribute towards business growth. Specialise on quality, speed, and process optimisation. Articulate, energetic, and results-oriented, with an exceptional passion for building relationships, establishing collaborations, and expanding enterprises.
Overview
6
6
years of professional experience
Work History
Hospitality, Leadership and Service Assistant
Perth, Western Australia
, Wa
01.2019 - Current
Experienced Team Leader
Subway®Restaurants
12.2021 - 12.2024
Provided a customised dining experience by skilfully adapting to customer preferences through my extensive knowledge of the varied menu. The dynamic, fast-paced position demands a unique combination of culinary skills and outstanding customer service, positioning myself as an essential component in Subway's company.
Duties
· Greeted guests, promoted specials, and took orders.
· Prepared and presented food in compliance with health and safety guidelines.
· Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
· Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
Junior Boostie
Boost Juice Bars
07.2021 - 12.2021
Fostered a positive environment by focusing on encouraging well-being through tasty drinks, delivering exceptional customer experiences, and upholding the cleanliness standards of Boost Juice.
Duties
· Consistently promoting and upselling items
· Delegated daily tasks, addressed employee questions and resolved scheduling issues.
· Gaining sales and meeting targets
Crew Member
McDonald's Fast Food Restaurant
03.2021 - 08.2021
Mastered the art of multitasking, polite order management, precise meal assembly, and maintaining a tidy work environment to consistently deliver exceptional McDonald's experiences.
Education
Uni Ready Course - University Preparation
Curtin University
Perth, WA11.2024
High School Diploma -
Servite College
Tuart Hill, WA06.2024
Skills
- Sales and Promotions Strategies
- Customer Service
- Food safety knowledge
- Cash, Card and Money Handling
- Complex Problem-Solving
- Team Collaboration Aptitude
- Leadership Qualities
- Training and mentoring
Volunteering
2023- Work experience aged care assistant
As part of the work experience program at my school, I had the opportunity to visit Juniper Ella Williams aged care centre located in Noranda. I worked as an administration assistant and activity assistant for a period of two weeks. this gave me real life experience of working in a different industry.
2022- 24/7 Serve leadership program
I voluntarily applied for the 24/7 serve ministry program as a component to complete my Christian service hours. In the duration of this course, I had the opportunity to learn and express leadership skills as well as the whole mission of service. This program has then allowed me to be inspired by the action of leading and has made me to inspire others.
Referees
Available Upon Request
Timeline
Experienced Team Leader
Subway®Restaurants
12.2021 - 12.2024
Junior Boostie
Boost Juice Bars
07.2021 - 12.2021
Crew Member
McDonald's Fast Food Restaurant
03.2021 - 08.2021
Hospitality, Leadership and Service Assistant
Perth, Western Australia
01.2019 - Current
Uni Ready Course - University Preparation
Curtin University
High School Diploma -
Servite College
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