Sharleen Leaso

• Answering incoming calls in relation to assisting callers with their superannuation
• Arranging for call backs/leads or transferring live feeds to a licensed professional advisor for further advice to the caller for a free super review
• Ensuring all necessary information is collected by the caller prior to a call back

• Answering incoming calls in relation to assisting callers with their superannuation
• Arranging for call backs/leads or transferring live feeds to a licensed professional advisor for further advice to the caller for a free super review
• Ensuring all necessary information is collected by the caller prior to a call back

• Answering incoming calls in relation to assisting callers with their financial situation
• Arranging for call backs/leads or transferring live feeds to a licensed professional advisor for further advice to the caller for a free super review
• Ensuring all necessary information is collected by the caller prior to a call back

• Upgrading current Owners to higher ownership levels to enjoy time share resorts
• Informing current Owners of benefits available to them and inform them of new exciting promotions within the Club
• Reporting to Managers and assisting team members to assist each other to reach goals
• Assisting and selling packages to Owners to assist them to enjoy more holidays!!!

• Short and long term temp and contract roles for various law firms in Auckland CBD whilst looking for full time employment
• Carried out day-day-day duties accurately and efficiently
• Filed documents with courts on behalf of attorney.
• Scheduled all appointments, appearances and briefings
• Screened telephone calls and forwarded to appropriate departments.
• Executed time sheet reconciliation and created monthly announcements.
• General Senior Legal Secretary duties

• Senior Legal Secretary for the Property team of 2 Senior Partners and 2 Lawyers
• General Senior Legal Secretary duties
• REASON FOR LEAVING: Contract assignment came to an end

• General Senior Legal Secretary duties

• Assisting HR with rolling out new Health & Safety programme for Foodstuffs staff including organising/booking training schedules and staff calendars; setting up and booking venues & speakers for training; organising catering and attending same training sessions to ensure successful roll out (contract was set this would be completed within 3 months)
• Exec Assistant to General Manager Supply Chain
• Handled all domestic and international travel arrangements and reservations for General Manager
• Managing G.M calendar, Outlook, daily required administrative tasks
• REASON FOR LEAVING: Contract 3 month assignment came to an end

• Creating and updating electronic and physical files
• Customer service including answering screened telephone calls, taking messages and assisting client or caller with general queries
• Preparation and organisation of rosters; calendars and new clients; preparation of invoices, statements and quotes from information provided by staff and forwarding to customers
• Assisting with stripping ceilings; preparation and painting inside and outside of houses
• Smoothed, sanded and caulked areas to provide clean finish

• Supported team of 6 Solicitors including 1 Partner in Corporate Law team
• Preparing professional Powerpoint presentations
• Monthly legal billing and coordinating Partner's daily calendar
• General Senior Legal Secretary duties
• REASON FOR LEAVING: Contract came to an end

• Managing/running the day to day administrative tasks of the Auckland office (40 staff)
• Arranging corporate and office conferences and events including firm Mid-Winter Dinner, Christmas Functions, Round the Bays, client and staff social events
• Coordinating and maintaining office organisation to keep facilities efficient, organised and professional including ordering and maintaining office supplies and office equipment
• Supervision of and assisting 8 Legal Secretaries, 1 Office Junior and Receptionist
• Senior Legal Secretary to Senior Litigation Partner, Senior Solicitor and Legal Executive including all secretarial duties and assisting with I.T issues within the Auckland office
• General Senior Legal Secretary duties
• REASON FOR LEAVING: Redundancy

• General Senior Legal Secretary duties

April 2011 - Nov 2012: Office Manager / Senior Legal Secretary / Youth Court Administrator:

• Managing/running the day to day administrative tasks and general office maintenance of the Manukau office
• Ordering office supplies/equipment; food; catering
• Liaising with building management to ensure maintenance was always up to scratch
• Supervising and assisting administrative staff of 1 Receptionist and 3 Legal Secretaries and various solicitors when required
• President of the firm wide Social Club Committee including organising firm Mid-Winter functions, Christmas functions, staff social events including lead singer of firm covers band of 6 members (which regularly performed at Police, Court and firm functions)
• Youth Court administrator for Manukau and Auckland offices
• REASON FOR LEAVING: I left to pursue more creative employment

April 2010 - April 2011: Senior Legal Secretary / Youth Court Administrator

• Assisting a team of 8 Prosecutors including 1 Senior Partner
• Preparation and drafting of Court documents, correspondence and other legal documentation
• Receiving all new Youth Court files, opening files on the system, allocating to Crown Prosecutors; liaising with clients and NZ Police
• Updating all Youth Court files into the firm system including updating physical files and diarising/updating Court appearance dates
• General Senior Legal Secretary duties including monthly billing; organising team calendars; travel; building and maintaining positive, professional client and co-worker relationships
• Note: In April 2011 I was promoted to Office Manager, left my Auckland team and was relocated to the Manukau office for my new role