Summary
Overview
Work History
Education
Skills
Timeline
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Sharlene Annesley

Summary

I am a creative professional, committed to customer service excellence. Through my career I had the opportunity to manage businesses and customer relations in different industries, which helped me to develop great communication and engagement skills. I am driven and determined to secure positive outcomes for all people I work with.

Overview

40
40
years of professional experience

Work History

Transport Logistics/Coordinator

Rock Reck Recycle
11.2022 - 01.2025
  • Planned and oversaw crushed rock transportation activities.
  • Reviewed orders, production schedules, shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Performed administrative duties such as word, Excel, data entry.
  • Processed payments and documents such as invoices, and statements.
  • Prepared itemised statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Organised data into multiple spreadsheets to streamline data.
  • Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Processed credit card payments..
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Communicated regularly with customers regarding account questions and issues.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Taking customer orders.
  • Assisting customers on weighbridge, vehicle weighing, product and customer allocations.
  • Ensured timely delivery of goods by closely monitoring shipment progress and addressing potential delays.
  • Enhanced customer satisfaction by resolving transportation issues promptly and maintaining open communication lines.
  • Worked effectively in fast-paced environments.

Customer Service/Warehouse Assistant

Muk Hair
01.2022 - 11.2022
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Answered calls and responded to customer queries, implemented orders.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Updated customer service database with new information, address changes and contact details.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Researched issues with shipments, product damage and incorrect product amounts.
  • Coordinated product shipments with correct freight company.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.

Manager

Superstar Hair & Accessories
06.2019 - 01.2022
  • Maintained professional, organised, and safe environment for employees and patrons.
  • Greeted customers and maintained accurate appointments diary.
  • Processing product orders.
  • Calculated weekly sales figures.
  • Maintained and improved customer relations through advertising, social media and promotions.
  • Designed and created price lists, gift vouchers and appointment cards.
  • Stock levels.
  • Customer service, customer complaints, order stock, roster/wages, retail training, stocktake, merchandising, photography.
  • Facials, spray tans, make-up, making halos, wig refurbishment, wig measurements.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Took ownership of customer issues and followed problems through to resolution.
  • Washed and styled hair pieces, wigs, halo hair extensions.

Photographer

Montanna Blush Photography
01.2017 - 07.2021


  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.
  • Planned and prepared for on-location and studio shoots.
  • Utilised natural and artificial lighting to capture desired images and maintain quality.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Natural light photography.
  • Women's portraiture.
  • Children's photography.
  • Photoshop/Lightroom.

Administration Assistant

BonnieVale Investments
08.2014 - 03.2019
  • Updated spreadsheets and databases to track, analyse, and report on performance and sales data.
  • Recorded expenses and maintained accounting records.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Liaised with councils.
  • Geological maps indicating stone reserves.
  • Proposal of plans to exploit the resources.
  • Consulting with government bodies.
  • Availability of raw materials, transportation, infrastructure and environmental impact.

Beauty Therapist

Beauty Anjelique
01.2010 - 01.2014
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Analysed client needs and came up with individualised and continuous treatment plans.
  • Analysed customer skin to assess conditions and skin type and suggest products and treatments.
  • Educated clients on care processes and advised on further care and products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Maintained counter and display areas for cleanliness and organisation.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Met sales goals, supporting organisational health through consistent and reliable service.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Travelled

Europe
01.2009 - 01.2010

Sales Consultant

Annesley Plant Hire
02.2002 - 11.2008
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Phone calls for sales of machinery
  • Phone calls for plant and machinery hire.
  • Accounts payable/receivable


Visual Merchandiser

Qlaxo/Smith Kline Beecham
03.1999 - 04.2001
  • Designed captivating window displays by incorporating seasonal themes and trends.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
  • Increased customer traffic through effective window displays that showcased new products and promotions.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.

Customer Care Representative/Claims Consultant

NZI Insurance
05.1995 - 02.1999
  • Managed high call volume with exceptional professionalism and efficiency.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Contributed to team success, consistently achieving call centre performance metrics.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with cross-functional teams to ensure accurate and timely submission of insurance claims.
  • Enhanced client satisfaction by efficiently processing insurance claims and addressing billing inquiries.
  • Enhanced accuracy of insurance claims with meticulous verification.

Customer Service Representative

Yakka
03.1992 - 02.1995

Reservations

Australian Airlines/Qantas
03.1985 - 02.1992

Education

Advanced Diploma - Beauty Therapist

Victoria University
Melbourne, VIC

Graduate Certificate - Photography Portraiture

Emily Soto Photography
Melbourne

Certificate - Portrait Photography

Anne Murray Studio
Melbourne

First Aid Certificate

Certificate III in Business - Business

SYC
Melbourne
05.2022

Diploma of Professional Photography -

PI Photography Institute
Melbourne
06.2013

Skills

  • Word/Excel
  • MYOB
  • Clear communication
  • Active listening
  • Patience
  • Adaptability
  • Travel Coordination
  • Time management
  • Professional photography and editing
  • Photoshop and Lightroom
  • Problem-Solving
  • Complaint Resolution

Timeline

Transport Logistics/Coordinator

Rock Reck Recycle
11.2022 - 01.2025

Customer Service/Warehouse Assistant

Muk Hair
01.2022 - 11.2022

Manager

Superstar Hair & Accessories
06.2019 - 01.2022

Photographer

Montanna Blush Photography
01.2017 - 07.2021

Administration Assistant

BonnieVale Investments
08.2014 - 03.2019

Beauty Therapist

Beauty Anjelique
01.2010 - 01.2014

Travelled

Europe
01.2009 - 01.2010

Sales Consultant

Annesley Plant Hire
02.2002 - 11.2008

Visual Merchandiser

Qlaxo/Smith Kline Beecham
03.1999 - 04.2001

Customer Care Representative/Claims Consultant

NZI Insurance
05.1995 - 02.1999

Customer Service Representative

Yakka
03.1992 - 02.1995

Reservations

Australian Airlines/Qantas
03.1985 - 02.1992

Advanced Diploma - Beauty Therapist

Victoria University

Graduate Certificate - Photography Portraiture

Emily Soto Photography

Certificate - Portrait Photography

Anne Murray Studio

First Aid Certificate

Certificate III in Business - Business

SYC

Diploma of Professional Photography -

PI Photography Institute

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Sharlene Annesley