Summary
Overview
Work History
Education
Skills
Timeline
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Sharlene Sims

Sanderston ,SA

Summary

Customer-oriented retail manager with 22 years of experience in community pharmacy, working for 2 pharmacies: 16 years at one and 6 at the other.

Passionate about building relationships, cultivating partnerships, retaining top accounts, and growing profit channels. A tactical team builder, problem-solver, and planner who takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Overview

22
22
years of professional experience

Work History

Retail manager

Terry White
Mount Barker , SA
02.2019 - 07.2025
  • Managed daily operations of the retail pharmacy team and store, including opening and closing procedures.
  • Supervised staff, and coordinated training programs for new employees to ensure the highest customer service skills.
  • Dispensed medications accurately for patients following prescription guidelines.
  • Assisted pharmacists in preparing prescriptions.
  • Handled confidential patient information with care and compliance to regulations.
  • Collaborated with healthcare professionals to optimize patient care plans.
  • Utilized pharmacy management software to track prescriptions and manage records.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Responded promptly to customer inquiries about medications or health care products.
  • Ensured proper maintenance of pharmacy equipment and supplies.
  • Management of customer accounts and payments.
  • Implemented visual merchandising standards to improve store presentation and appeal.
  • Oversaw cash management processes, including daily and end-of-month banking, and ensuring accuracy in transactions and reporting.
  • Conducted inventory management activities such as receiving shipments and maintaining stock levels.
  • Store-to-store stock management.
  • Management of sales reps and credit terms.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Retail Pharmacy Assistant

Terry White Pharmacy
Mannum, SA
10.2003 - 12.2018
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Managed inventory by restocking shelves and organizing products.
  • Provided excellent customer service by answering questions and addressing concerns.
  • Handled confidential patient information with care and compliance to regulations.
  • Assisted in the daily operations of the retail pharmacy, including opening and closing procedures.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Responded promptly to customer inquiries about medications or health care products.
  • Trained new staff on operational procedures and store policies.
  • Implemented visual merchandising standards to improve store presentation and appeal.
  • Managed inventory levels and restocked shelves as needed.
  • Assisted in cash management processes, including daily banking, and ensuring accuracy in transactions and reporting.
  • Conducted inventory management activities such as receiving shipments and maintaining stock levels.
  • Maintaining relationships with sales reps.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Certificate 3 - Community Pharmacy

TAFE SA
SA

Skills

  • Pharmacy management
  • Medication dispensing
  • Inventory control
  • Cash management
  • Visual merchandising
  • Customer relationship management
  • Team training

Timeline

Retail manager

Terry White
02.2019 - 07.2025

Retail Pharmacy Assistant

Terry White Pharmacy
10.2003 - 12.2018

Certificate 3 - Community Pharmacy

TAFE SA

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Sharlene Sims