Sharlet Alexander
Melbourne
Summary
Dynamic and meticulous Quality Assurance Specialist with 5+ years of professional experience in software QA for Amazon.
Skilled in managing QA team, analyzing functional, user experience, and technical requirements during the complete software life cycle.
Overview
5
5
years of professional experience
Work History
Over-all Experience or Areas Worked on
Amazon
07.2018 - 11.2023
- QA Leadership: As a QA Lead ensured customer satisfaction and product quality across all project phases, meeting both functional and non-functional requirements.
- Successful Project Releases: Contributed to two Amazon projects, achieving a 4-star customer rating.
- End-to-End QA: Spearheaded and streamlined QA processes across offshore and onshore teams, ensuring consistent practices throughout the SDLC.
- Team Management: Led a 10-member QA team from 2020, ensuring high-quality software delivery, including a year without a manager.
- Agile & Stakeholder Collaboration: Served as key liaison with stakeholders, contributing to Agile processes and ensuring effective cross-team collaboration.
- Training & Mentorship: Provided training and mentorship to the QA team of 12, promoting continuous professional growth.
- Documentation & Knowledge Sharing: Created and shared detailed documentation on features, tools, test plans, and strategies via Confluence.
- Test Strategy & Execution: Developed comprehensive test strategies, covering functional, integration, UAT, and regression testing for firmware and mobile platforms.
- Defect Management: Managed JIRA defect lifecycle, resolving 80% of defects through developer collaboration, and improving quality with trend analysis.
- Defect Logging: Logged ~1,000 JIRA tickets, including critical/blocker issues, resulting in multiple patch releases.
- Process Improvement: Led process improvements, including cross-team tool usage and test suite revamps.
- Cost Optimization: Identified cost-saving measures, saving approximately $12,000.
- Mobile Testing: Extensive experience in testing Alexa app, performed log debugging with ADB and Xcode.
- Automation Expertise: Managed Jenkins automation jobs, log management with Splunk, and YAML code modifications for test configurations.
Quality Assurance Specialist
Amazon
10.2022 - 11.2023
- Organizing & coordinating the complete task and test activities of the product for both offsite & onsite team.
- Test and act as a point of contact for a product, large components and features.
- Strong domain expertise in testing a product and software.
- Performed high priority tasks and tested large, more complicated components/features with great customer obsession contributing to overall product quality improvement.
- Perform impact analysis and highlight defects that may have a significant impact on milestone exit criteria in test cycles.
- Conducted product release retrospectives. Analyzed beta defects, customer tickets, etc. and engaged with relevant teams to identify test coverage gaps and recommend fixes.
- Evaluate and leverage existing SOPs for use in new product-line test requests. Create documentation and training to help team execute.
- Streamlined existing/new processes with the intent to improve operational efficiency or eliminate non-value add (e.g., dependencies) in the test process chain.
- Worked on time sensitive tasks in the absence of preset work instructions or with limited artifacts.
- Able to review and triage defects raised by the team. Perform defect trend analysis at release level and work with my manager to create an action plan to improve product quality.
- Trained new team members on team objectives, the products being tested, product lifecycle. Identified training needs of the team in terms of product, tools and technology and worked with managers to help address them.
Senior Software Test Engineer
Amazon
09.2020 - 09.2022
- Strong domain expertise in testing a product and software
- Strong understanding of test lifecycle and able to recommend the appropriate test methodology
- Ownership of test suite management for the product
- Interacted with other co-teams to bring up test plans for new features
- Guided on test procedures, processes, and findings to peers and stakeholders
- Provided testers with assistance during the implementation of new initiatives and suggest appropriate tools
- Optimized team resources and help scale them for future needs
- Ensure existing process stay relevant, explore feasible options to eliminate non-value SOPs and partner with team members to build useful solutions.
- Stayed on top of team, project, product communication, latest updates and share relevant information to the team
- Worked closely with QA/SDET to reduce manual effort involved by proactively identifying scope for automation
- Creating cadence plan for training new resources
Software Test Engineer
Amazon
07.2018 - 08.2020
- Direct experience testing applications for firmware and mobile platforms (iOS, Android)
- Performed regression, BAT, Sanity and feature test case execution along with Adhoc testing and report bugs accurately.
- Ability to backtrack and do a root cause analysis of bugs/issues.
- Understood testing procedures and guidelines for new builds / releases
- Performed regression and repetitive testing exercises to qualify builds without compromising on quality.
- Used software tools for data capture on a daily basis.
- Comfortable with capturing results, communicating and escalating failures and providing individual status reports
- Raised failures/doubts related to the execution of test cases in the clarification portal and closing the same as per the SLA's
- Understood the functionality of the project/product
- Ability to stay connected with changing requirements and documentation
- Able to actively look for gaps in test cases and look beyond test cases for issues/bugs
- Execute processes to thoroughly test product changes.
- Agile and responsive to changing priorities in projects and quick at changing course of testing.
Education
Bachelor of Engineering - BE - Computer Science & Engineering
Anna University
Chennai, Tamilnadu05.2018
Skills
- Team Management & Leadership
- Agile Testing
- Problem-solving
- Scrum framework expertise
- Attention to detail
- Requirements Analysis
- Multitasking
- Defect Management
- Employee Training
- Manual Testing
- Test Planning
- Customer-Centric Focus
Awards & Recognition
- Quarter Back Champion Award
- Star Of The Month
- Spot Award
Timeline
Quality Assurance Specialist
Amazon
10.2022 - 11.2023
Senior Software Test Engineer
Amazon
09.2020 - 09.2022
Over-all Experience or Areas Worked on
Amazon
07.2018 - 11.2023
Software Test Engineer
Amazon
07.2018 - 08.2020
Bachelor of Engineering - BE - Computer Science & Engineering
Anna University
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