Sharlina Nikolic
Melbourne,VIC
Summary
I am a dedicated and highly motivated professional willing to experience a new workplace environment and apply my skills and knowledge further in this fast paced industry. I aim to openly accept, adapt and grow in a position offering change and challenge in career options and develop a strong foundation with clients and fellow colleagues along with maintaining solid relationships within the organization and all areas of the business hierarchy. As a logical, critical and creative thinker, I believe I would be a valued member of your team—protecting the interest and success the company, brand name and service under which I am employed through highly professional contact with customers. Ensuring that all queries are resolved by clients and management within the agreed time frames. In the long term, I am striving to succeed and achieve personally and professionally in a competitive industry offering rewards for talent and development.
I am a dedicated and highly motivated professional willing to experience a new workplace environment and apply my skills and knowledge further in this fast paced industry. I aim to openly accept, adapt and grow in a position offering change and challenge in career options and develop a strong foundation with clients and fellow colleagues along with maintaining solid relationships within the organisation and all areas of the business hierarchy. As a logical, critical and creative thinker, I believe I would be a valued member of your team—protecting the interest and success the company, brand name and service under which I am employed through highly professional contact with customers. Ensuring that all queries are resolved by clients and management within the agreed time frames. In the long term, I am striving to succeed and achieve personally and professionally in a competitive industry offering rewards for talent and development.
Overview
17
17
years of professional experience
Work History
Receptionist Administration
ITHEA Institute of Tertiary and Higher Education
07.2023 - 09.2023
- Telephone answering
- Direct calls to Teachers and Trainers
- Advising specific courses to potential students
- Organising Certificates and Diplomas and issuing them out to students
- Organizing student ID cards
- Using Vetrak System
- Organise EAL English testing exercise programs
- Organizing appointments and meetings schedules on the calendar for the week
- Verifying details and information to update on the systems
- Using Microsoft teams
- Excel spreadsheet
- Labelling files
- Organizing forms
- Answering email enquiries
- Navigating students on website answering any enquires
- Assisting their registration process for enrolment
- Greet and meet clients at reception
- Sign attendance records for students and clients at reception on a daily basis
- Attend meetings
- Discuss business ideas
- Inform the workplace supervisor and my assessor of any accident or injury in the workplace
- Comply with all the workplace Health and Safety requirements by the hot and organization
- Keep information gained about clients from any sources in strictest confidence
- Keeping records of all incoming calls, company contact numbers and contact names
- Taking notes whilst in meetings
- Give and respond to arrange of straightforward information and instructions
- Discuss the following related information educational questions
- Obtain essential information on familiar or expected matters from spoken text
- Disusing assessments, enrolments, payments process, and on existing students of how far completion into their course
- Identify requirements of the study task and evaluate relevance of spoken text to release units for students
- Discuss further information and guidance for potential students for Visa application to allocate then to the relevant team to assist their requirements
- Handling all parcels and postage at reception re direction to the relevant person.
Sales area Manager
Raine and Horne Real Estate
07.2019 - 07.2021
- Residential sales and Rentals
- Liaising with sellers and buyers and attorneys
- Engage with buyers and show them properties
- Marketing property
- Host open house
- Execute clerical duties, like phone and email communications and paperwork
- Attend open homes and show interested buyers the properties
- Prospect and network with adherence to company policies
- Market properties to third party home sellers
- Draft, negotiate, and organise contracts
- Prepare appraisals
- Contributing to the setting of sale strategies and related sales budget
- Understanding the client’s objective, buying criteria and decision making process
- Preparing actions folders and relative property in formation
- Close sale.
Sales Agent
Harcourt’s & Co. (Melbourne)
06.2017 - 08.2017
- Participate in all listing team activities and deliverables including daily lead generation activities
- Identify, contact and secure appointments with potential sellers maintaining consistent lead follow-up until the prospect lists or decides not to sell
- Develop and apply expert knowledge regarding local market conditions and pricing trends to secure a listing price
- Facilitate and conduct listing appointments
- Present key market data to support the pricing strategy for the property
- Administration and office duties.
Reception
Kemp Strang Lawyers (Sydney)
04.2017 - 05.2017
- Meeting and greeting clients
- Phone and switch board management
- Organizing and booking meetings rooms
- Organizing couriers / Posting mails
- Banking
- Liaising with clients, lawyers and other staff by telephone and email
- Providing administration support to the team
- Liaising with clients and other lawyers
- Good ability to use Microsoft outlook and create, format and edit documents at work
- Great organizational skills and the ability to manage completing tasks
- Managing the incoming and outgoing mail
- Organising appointments using outlook mail
- General office administration as and when needed
- Attending boardroom meetings
- Strong communication skills
- High level of attention to detail
- Specialise in the following areas: Banking & Finance, Building & Construction law, Business Bankruptcy & Insolvency, Commercial Litigation, Competition & Trade Regulation, Competition and Consumer Law, Corporate Advisory, Employment Law.
PA for Director
ABI Real Estate (Melbourne)
10.2016 - 01.2017
- Extensive diary and email management
- Providing high – level organisational, administration, administrative and logistical support to director
- Review of daily itinerary, diary commitments as applicable, agendas and meeting papers to ensure all relevant information is presented and necessary action has been taken
- Coordinating and arranging open for inspection
- Photo coping, digital scanning, and faxing of documents
- High level of administrative and organisation experience
- Excellent interpersonal skills, including an ability to work and adapt with a wide range of individuals
- Ability to assess priorities, manage a busy workload, keep track records of complex travel schedule and meet deadlines
- Excellent written and oral communication skills in English
- Excellent written and attention to detail
- General office administration as and when needed
- Attending Open Home Inspection
- Ingoing Inspections and Condition Reports (Property Management)
- Arranging appointments for potential buyers to view a particular property.
PA for Director
Nelson Alexandra (Melbourne)
08.2016 - 10.2016
- Providing executive services such as personal assistance to the Director
- Preparing Marketing Brochures detailing prices for the interest of listing the property
- Marketing materials etc
- Telephone manner and business etiquette, liaise with lawyers, conveyances, Bank Managers and internal Sales consultants
- General office administration as and when needed
- Arranging times for Open Home Inspections
- Attending Open Home Inspections
- Writing down potential buyer’s details
- Business Meetings
- Managing the incoming and outgoing mail
- Organising appointments using outlook mail
- General office administration as and when needed
- Attending boardroom meetings
- Strong communication skills
- High level of attention to detail.
Sales Secretary – Reception
Lewis Realty (Melbourne)
01.2016 - 08.2016
- Preparing and collecting all sales related documents to facilitate all sales through settlement whilst maintaining company and audit compliance requirements at all times
- Entry and updating of all property information sales data and related details into Rest Professional system ensuring the system is up to date with the latest information
- Following up wholesale agents on a regular basis for reservation, contract and deposits updates and entering data into Rest Professional system
- Preparation and distribution of weekly sales and traffic reports to vendors, establishing appropriate administrative procedures and controls to enhance the accuracy, timelines and presentation of all reports generated
- Backend Marketing (Realestate.com) Property is performance
- CMA - Competitive Market Analyse Reports
- RP Data
- General maintenance, organisation and coordination of the department area, compactors and utilities room
- Communication with solicitors and conveyances disclosing deposits amounts and requestioning the signed Section 32
- General administrative assistance where required as instructed by the Sales Team and Managing Director
- Ensuring that all correspondence/reports generated are prepared within the company guidelines and to an appropriate standard
- Assist with general office duties as instructed by the Operations Manager and Sales Agents
- Being efficient with use of company resources and ensure costs are considered against the office budget and appropriately approved
- Knowledge of Microsoft Word, Outlook and Excel
- High level of attention to detail with the ability to multi-task
- Outstanding organisational skills
- Exceptional written and verbal communication skills including telephone manner
- Providing sales and administrative support to a busy sales team
- Processing sale files and communication with solicitors at all times
- Database management
- Coordination of marketing materials
- Manage diaries including meetings, scheduling of projects conferences as well as confirmation of all meeting attendances
- Assist with preparation and printing of materials and other documents
- Sales administration duties
- Reception duties – attending to calls, meeting & greeting clients etc.
Property Management – Sales Support / Reception
Harcourt’s Unlimited – Sydney
12.2015 - 01.2016
- Answering the phone
- Directing enquires to staff members and taking messages
- Greeting clients at front desk
- Sales support
- Property management support
- Emailing Sales enquiries
- Speaking with vendors and tenants
- Utilizing Harcourt’s soft wear
- ABC photos – Ordering boards and requesting for board removal
- Adds Text - property when listing onto Harcourt’s one
- Preparing files for Actions
- Rental list organising them on a daily basis
- Sales list organising them on a daily basis
- Arranging inspection times and ingoings
- Handling tenant’s maintenance request via telephone / online.
Property Management / Receptionist
Blacktown Real Estate – Sydney
08.2015 - 12.2015
- A position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company
- Establish and maintain relationships with clients by identifying, responding, and providing solutions to their needs
- Collaborated with company partners on new development projects
- Communicating and counselling clients on features and benefits of all real estate products and services
- Counsel and provide explanation of documents and procedures to clients throughout the tenancy application experience
- Hand out flyers, direct mail pieces, brochures, and electronic campaigns to support sales objectives for local markets
- Preparing documentation for tenants
- Filling out the bond forms and tenancy agreements
- Arranging ledgers for tenants also notifying them (Records of their rental payments)
- Scheduling routine inspections and open homes
- Scheduling ingoing inspections
- Notifying tenants that they’re in arrears
- Organising repairs for tenants if required
- Using Property Tree system
- ARO System for property advertising / listing
- Entering water bill invoices
- Arranging rent increase letters, condition reports.
National Sales Coordinator
HIA – Housing Industry Association
02.2014 - 08.2015
- To promote policies and provide services which enhance our member’s business practices, products and profitability, consistent with the highest standards of professional and commercial conduct
- Offering a wide range of products and services to Members
- Answering inbound and outbound calls and enquires from both business and retail customers to Directors
- Assist Member’s with general information on the organisation as well as navigation of where to find information on the HIA website
- High levels of discipline across all aspects of their business needs
- Focus on things that need to take priority and be prepared to make tough decisions to maintain the focus
- A willingness to redefine the way something is done through innovation and non-traditional methods
- Provide support to Managers for potential sales leads
- Providing high levels of service internally and externally to all stakeholders
- Providing a range of courses e.g
- Cert IV in Building and Construction
- Cert IV in Small Business Management
- Manage your Finance
- Residential Building Codes
- Resolving business disputes
- First Aid Course
- Responsible for achieving daily outbound call targets
- Responsible for attaining weekly and monthly budgets specific to each campaigns
- Follow up on member’s requests for products and services
- Send correspondence and information new members
- General administrative duties
- Correspond task to all business units within HIA
- Knowledge and experience working with a range of MS Office products
- Responding to emails and general enquires
- Providing very high level of service at all times
- Enthusiasm for learning and development
- Excellent people and relationship building skills
- Having the ability to work within a highly pressured environment
- Experience from a client service and administration role within a corporate environment
- Strong verbal and written communication skills
- A passion for delivering exceptional client services
- Ability to work in and contribute to a team
- Liaising with existing Members, providing support, exceptional customer service at a high volume calls/call centre
- Excellent problem solving abilities
- Actioning complaints
- Actioning Feedbacks
- Actioning requests for changes on their accounts
- Guidance on promoting their Business on Trade Build (Marketing)
- Registering and processing any relevant paper work into the online systems (Emails)
- Utilising two screens at one time to conduct the tasks at hand
- Providing assistance and education in line with customer queries
- Internal Relationships: (HIA Stuff) HIA Insurance Brokers (Aon Insurance) HIA Finance (Beyond Finance) IR&Legal services
- Apprentice and Recruitment services
- Events and Networking information
- Technical Support (Building Code of Australia and Australia Standards) HIA Stationery
- HIA Vehicles
- Safety Services (Safety Plans and Solutions)
- External Relationships: Members.
Customer service positions
PRTA
01.2013 - 02.2014
- Involving multiple ongoing campaigns to cold prospects and existing customers
- Engaged to generate appointments for its 200 Clinics Australia-Wide
- Sustain healthy Sales and growth by consistently finding new ways to acquire customers and retain existing clients
- Campaigns included, but not limited to, working on behalf of one of Australia’s leading health care providers, and consisted of assessing prospects eligibility for a clinical appointment
- Scheduling appointments
- Exceptional listening skills and an ability to decipher complex information and respond accordingly
- Utilising two screens at one time to conduct the tasks at hand
- This role included working with a team who bring an enthusiastic, friendly and professional attitude to the workplace with an emphasis on quality and customer service.
Sales Representative – Telemarketer & Search Engine Consultant
Blink Digital
01.2012 - 01.2013
- Approaching prospective customers or clients via telephone, by email, word of mouth or through making a connection on a social network
- Recommending the best option for the client based on the current conversation
- Speaking with the client about the benefits of having a Marketing Campaign and Website, promoting the components and options for each Product/Service available and closing the call by recording the client business information and payment method
- Sending further information via email and organizing a time to call the client again to close the call and sign up a new client.
Beauty & Fragrance Consultant
Terry White chemist – Stanhope Gardens
04.2009 - 09.2011
- Analysing customers skin
- Applying make-up on customers
- Finding solutions for their concerns
- Educating customers of the features and benefits of each product
- Makeovers and skincare consultations for both existing and new customers
- Organising appointments
- Promoting make-up and fragrance
- Inviting customers for new products on the market & for their next visits
- Great phone manner
- Merchandising stock
- Packing & unpacking stock
- Order stock
- Running the day
- Reports done weekly
- Cleaning/dusting & wiping all areas
- Houses Cosmetics: Physicians Formula, Natural Glamour, Max Factor, Revlon, Prestige Cosmetics, Nude by Nature, Maybelline, Ultra 3
- Houses Cosmeceuticals: Dr Lewinn’s, Shi Jano, Trilogy (organic), Skin Doctors, John Plunkett, Sukin (organic), Roc, Bio – essence, Lalisse, Neo Strata, Innoxa, Natio, L’oreal, Avene, Olay.
Call Centre operator
Paramount Financial services (Parramatta)
01.2008 - 02.2009
- Call centre operations
- Rapport and relationship building with clientele
- Appointment and diary scheduling
- Reaching sales targets for leagues
- Customer & product services
- Discussing in detail about their property (Mortgage) structure
- Offering solutions to save on interest repayments and tax
- Training
- Client mediation and complaints handling
- Product sales and follow ups.
Beauty cosmetics consultant
Myer –Macquarie centre
01.2007 - 01.2008
- Greeting and seating clients
- Make-up application
- Facials
- Client skin analysis
- Educating clients on specific skin care products
- Customer Service
- Diary and appointment scheduling
- Customer & product sales & services
- General housekeeping duties
- Ordering and merchandising of stock
- Cash handling.
Sales Consultant
Vere Jewellers
- Providing outstanding services to customers by helping them buy precious jewellery ranging from rings, necklace, bracelets, Watches (Gold, White Gold, Sterling Silver)
- Alongside Jewellery - Swarovski, Thoma Sabo, Ellani, Geogini, Jana & Co, Nikki Lissoni and Guess, Boss, Ferrari, Diesel Brand Watches
- Displaying merchandise, inventory control, and promotions material
- Greeting and advising customer on quality and trends of jewellery
- Building rapport, trust and relationships with guest
- Maintain security standards, such as keeping keys on or about person, showing one to two pieces of merchandise at a time, not leaving a merchandise unattended
- Provide consulting to customers in the selection of jewellery and accessories handling each transaction efficiently and accurately
- Preparing bills, warranty and certifications, insurance documentation and collecting payments
- Exceed sales goal, of the store total revenue
- Follow up with clients via thank you notes, notification of special events, and phone calls to drive business
- Extensive client ling in reference to current and future purchases.
Self Employed / Proprietor
Café Tramonto
Parramatta
- Customer Service
- Ordering of all stock
- Recruiting and training staff
- Wage and product costing
- Promoting and Marketing
- Menu design and development
- Location/business design and development
- Organising and implementing trading hours and ongoing operations
- Scheduling and ordering catering/products for business & clientele
- Preparing meals and presentation of food and beverage
- Barista & Kitchen Hand (both management and assistant)
- Hygiene and maintenance of all areas of the Café
- Experience in all areas of cafe operation and management.
Education
Diploma in Legal Studies -
Alison Education Learning
01.2024
Diploma in Business Administration -
Alison Education Learning
01.2024
Certificate I in General Education (Introductory) -
01.2023
Fragrance Express Course and Customer Sales & Services Certificate -
01.2023
Diploma in Business -
Evocca Collage
01.2016
Certificate of Registration – Property Practice Real Estate -
01.2015
Microsoft Dynamics CRM -
01.2015
Certificate Tele Communication -
01.2014
Certificate IV in Finance and Mortgage Broking – FNS40811 -
01.2012
RSA / RCG -
RTO Parramatta
01.2010
Professional Selling, Viking College of Sales and Marketing Certificate -
01.2008
M.Y.O.B Certificate -
Parramatta
01.2008
Fine Fragrance Certificate, Cosmetics Training Certificate -
01.2007
Cosmetics consultant Diploma, Cosmetics Training -
01.2007
Lavazza Coffee, Certificate of Achievement -
01.2002
School Certificate -
Colyton high school
01.2001
Skills
- Honest
- Enthusiastic
- Self motivated
- Responsible
- Organized
- Punctual
- Work well individually & in a team
- Efficient
- Effective problem solving skills
- Good communication skills
- Vibrant and outgoing personality
- Ability to network and establish professional relationships
- Reading
- Writing
- Health and Fitness
- Beauty
Personal Characteristics Skills
- Honest
- Enthusiastic
- Self motivated
- Responsible
- Organised
- Punctual
- Work well individually & in a team
- Efficient
- Effective problem solving skills
- Good communication skills
- Vibrant and outgoing personality.
- Ability to network and establish professional relationships
Hobbies and Interests
- Reading
- Writing
- Health and Fitness
- Beauty
References
References available upon request.
Timeline
Receptionist Administration
ITHEA Institute of Tertiary and Higher Education
07.2023 - 09.2023
Sales area Manager
Raine and Horne Real Estate
07.2019 - 07.2021
Sales Agent
Harcourt’s & Co. (Melbourne)
06.2017 - 08.2017
Reception
Kemp Strang Lawyers (Sydney)
04.2017 - 05.2017
PA for Director
ABI Real Estate (Melbourne)
10.2016 - 01.2017
PA for Director
Nelson Alexandra (Melbourne)
08.2016 - 10.2016
Sales Secretary – Reception
Lewis Realty (Melbourne)
01.2016 - 08.2016
Property Management – Sales Support / Reception
Harcourt’s Unlimited – Sydney
12.2015 - 01.2016
Property Management / Receptionist
Blacktown Real Estate – Sydney
08.2015 - 12.2015
National Sales Coordinator
HIA – Housing Industry Association
02.2014 - 08.2015
Customer service positions
PRTA
01.2013 - 02.2014
Sales Representative – Telemarketer & Search Engine Consultant
Blink Digital
01.2012 - 01.2013
Beauty & Fragrance Consultant
Terry White chemist – Stanhope Gardens
04.2009 - 09.2011
Call Centre operator
Paramount Financial services (Parramatta)
01.2008 - 02.2009
Beauty cosmetics consultant
Myer –Macquarie centre
01.2007 - 01.2008
Sales Consultant
Vere Jewellers
Self Employed / Proprietor
Café Tramonto
Diploma in Legal Studies -
Alison Education Learning
Diploma in Business Administration -
Alison Education Learning
Certificate I in General Education (Introductory) -
Fragrance Express Course and Customer Sales & Services Certificate -
Diploma in Business -
Evocca Collage
Certificate of Registration – Property Practice Real Estate -
Microsoft Dynamics CRM -
Certificate Tele Communication -
Certificate IV in Finance and Mortgage Broking – FNS40811 -
RSA / RCG -
RTO Parramatta
Professional Selling, Viking College of Sales and Marketing Certificate -
M.Y.O.B Certificate -
Parramatta
Fine Fragrance Certificate, Cosmetics Training Certificate -
Cosmetics consultant Diploma, Cosmetics Training -
Lavazza Coffee, Certificate of Achievement -
School Certificate -
Colyton high school
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